Carmel Jackson
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Carmel Jackson (also Roberts) is a fictional character from the
BBC The British Broadcasting Corporation (BBC) is a British public service broadcaster headquartered at Broadcasting House in London, England. Originally established in 1922 as the British Broadcasting Company, it evolved into its current sta ...
soap opera A soap opera (also called a daytime drama or soap) is a genre of a long-running radio or television Serial (radio and television), serial, frequently characterized by melodrama, ensemble casts, and sentimentality. The term ''soap opera'' originat ...
''
EastEnders ''EastEnders'' is a British television soap opera created by Julia Smith (producer), Julia Smith and Tony Holland which has been broadcast on BBC One since February 1985. Set in the fictional borough of Walford in the East End of London, the ...
'', played by
Judith Jacob Judith Jacob (born 13 December 1961) is a British actress best known for her role as the health visitor Carmel Roberts in the BBC soap opera ''EastEnders'', a role she played from 1986 to 1989.health visitor Health visitors are professional individuals engaged in public health work within the domestic setting, predominantly found in countries with state-funded health systems. They are distinct from district nurses, who provide clinical healthcare, do ...
, was initially introduced in a recurring, minor role in 1986, when she is credited as "health visitor". Producers saw potential in the character, and script writers were asked to develop more prominent storylines, and Carmel became a regular character. She is portrayed as a well-meaning, caring individual who is forever getting everyone's problems dumped on her. She is featured in storylines about
domestic violence Domestic violence is violence that occurs in a domestic setting, such as in a marriage Marriage, also called matrimony or wedlock, is a culturally and often legally recognised union between people called spouses. It establishes r ...
and various family and career upsets. Jacob remained in the role until 1989, when she opted to leave. Off-screen, the character was the subject of criticism regarding the portrayal of her profession from the Health Visitors Association.


Character creation

In July 1984, before ''EastEnders'' went to air, the show's creators,
Tony Holland Anthony John Holland (18 January 1940 – 28 November 2007) was a British screenwriter and actor. He is best known as the writer and co-creator (with Julia Smith (producer), Julia Smith) of the BBC soap opera ''EastEnders''. Early life Holland ...
and Julia Smith, attended an opening evening at the Anna Scher Theatre School in
North London North London is the northern part of London, England, north of the River Thames and the City of London. It extends from Clerkenwell and Finsbury, on the edge of the City of London financial district, to Greater London's boundary with Hertfordshi ...
, in order to find actors for roles in their upcoming serial. According to Holland and Smith, Anna Scher's school was unlike many other drama schools, where students were "ironed out", all looking and sounding the same. At Anna Scher's school, students' natural personalities and accents were encouraged, "her students aren't taught how to act, they're helped to dig inside themselves and be." In Holland and Smith's own words, this was "just the sort of non-acting that 'EastEnders''was looking for". Often, former students who were already working in the acting profession attended Scher's classes, and on the night Holland and Smith attended, actress
Judith Jacob Judith Jacob (born 13 December 1961) is a British actress best known for her role as the health visitor Carmel Roberts in the BBC soap opera ''EastEnders'', a role she played from 1986 to 1989.Angels An angel is a spiritual (without a physical body), heavenly, or supernatural being, usually humanoid with bird-like wings, often depicted as a messenger or intermediary between God (the transcendent) and humanity (the profane) in variou ...
'', where Jacob had played nurse Beverley Slater between 1979 and 1981. Following the end of the class, Holland and Smith concluded that Judith Jacob "had been as good as ever", but that "there wasn't really a part for her" in the original character line-up. However, in 1986, a year after the soap had first aired, Jacob was recruited by Julia Smith and offered a part in the serial, the minor role of Carmel Roberts, a health visitor who tended to the character
Michelle Fowler Michelle Fowler (also Holloway) is a fictional character from the BBC soap opera ''EastEnders ''EastEnders'' is a British television soap opera created by Julia Smith (producer), Julia Smith and Tony Holland which has been broadcast on BB ...
(
Susan Tully Susan Tully (born 20 October 1967) is a British retired actress, television producer, and television director from London. Her most prominent television acting roles were those of rebellious teenager Suzanne Ross in ''Grange Hill'' and single m ...
) after the birth of her baby Vicki. In his book, ''EastEnders: The First 10 Years'', author and ''EastEnders'' scriptwriter
Colin Brake Colin Brake (born 1962) is an English television writer and script editor best known for his work for the BBC on programmes such as '' Bugs'' and ''EastEnders,'' or '' Greenborne''. He has also written spin-offs from the BBC series ''Doctor Who ...
has used Carmel as an example of the way minor characters can develop in ''EastEnders'': "Often a new character is introduced for a limited number of episodes, to serve a particular storyline or the story function. If the casting is good and the character 'works' on the screen, then the writers may be asked if there is potential in the character for further appearances." This occurred with the character of Carmel, and later in 1986 she was reintroduced as a regular character, moving to the soap's focal setting of
Albert Square Walford is a fictional borough of East London in the BBC soap opera ''EastEnders''. It is the primary setting for the soap. ''EastEnders'' is filmed at Borehamwood in Hertfordshire, towards the north-west of London. Much of the location work i ...
.


Character development

As Walford's health visitor, Carmel's principal purpose was to act as an advisor to the troubled residents of Albert Square. In the ''EastEnders Handbook'', author Hilary Kingsley describes Carmel as "saintly by nature", adding "if anyone deserved a medal for patience it was Carmel Roberts when she was working as Albert Square's health visitor". In 1987, an extended family was introduced for Carmel, including her brother
Darren Darren is a masculine given name of uncertain etymological origins. Some theories state that it originated from an Anglicisation of the Irish first name Darragh or Dáire, meaning "oak tree". According to other sources, it is thought to come fro ...
( Gary McDonald), and his two children
Junior Junior or Juniors may refer to: Aircraft * Ekolot JK-05L Junior, a Polish ultralight aircraft * PZL-112 Junior, a Polish training aircraft * SZD-51 Junior, a Polish-made training and club glider Arts and entertainment Characters * Bowser Jr., ...
(Aaron Carrington) and
Aisha Aisha bint Abi Bakr () was a seventh century Arab commander, politician, Muhaddith, muhadditha and the third and youngest wife of the Prophets and messengers in Islam, Islamic prophet Muhammad. Aisha had an important role in early Islamic h ...
(Aisha Jacob). According to the ''EastEnders Handbook'', parents of young child actors were sometimes upset unavoidably during filming of ''EastEnders''. For instance, the parents of the baby who played
Hassan Osman The following is a list of characters that first appeared in the BBC soap opera ''EastEnders'' in 1985, by order of first appearance. They were all introduced by executive producer Julia Smith. The first episode of ''EastEnders'' was broadcas ...
were affected when their baby was used in a storyline about
cot death Sudden infant death syndrome (SIDS), sometimes known as cot death or crib death, is the sudden unexplained death of a child of less than one year of age. Diagnosis requires that the death remain unexplained even after a thorough autopsy and ...
, as they had not been warned. This problem was avoided with the two-year-old girl who played Carmel's niece, Aisha Roberts, as she was the real-life daughter of actress Judith Jacob. The writers "obligingly" called the young character Aisha, to make it less confusing for the actors. The idea to use Jacob's real daughter had come from the serial's co-creator Julia Smith. Jacob was initially against the idea. In an interview she commented, "Children on the set can be so horrible", due to awkwardness inherent in disciplining someone else's child in the workplace. However, she has said that she found it hard to turn Julia Smith down, and realised that she would get to spend more time with her daughter if she also was working on the set of ''EastEnders''. This caused a problem once on-screen, when Aisha referred to Carmel as "mummy", even though Aisha's character was not Carmel's daughter. Despite the inconsistency, the producers left the scene in. Carmel's storylines included a brief relationship with a toyboy,
Kelvin Carpenter Kelvin Carpenter is a fictional character from the BBC soap opera ''EastEnders'', played by Paul J. Medford from 12 March 1985 to 3 September 1987. Kelvin is a bright spark and full of initiative. He opens several businesses in Albert Square a ...
(
Paul Medford Paul Junior Medford is a British actor. He is best known for playing the role of Kelvin Carpenter in the BBC soap opera ''EastEnders'' from 1985-87. His character Kelvin was one of the original characters on the show, and Medford has since appea ...
), and numerous family and career-based problems. In 1988, Carmel gained a new partner, a white man named Matthew Jackson, played by
Steven Hartley Steven Hartley (born 12 August 1960) is an English actor who has appeared in television, film, and theatre. Early life Hartley was born in Shipley and grew up in Yorkshire. He was a successful Amateur Boxer for York He worked for two years a ...
. The characters were shown to marry in a register office in January 1989, beginning a
domestic violence Domestic violence is violence that occurs in a domestic setting, such as in a marriage Marriage, also called matrimony or wedlock, is a culturally and often legally recognised union between people called spouses. It establishes r ...
storyline. By March 1989, Matthew was beating Carmel. This was the first time that ''EastEnders'' had dealt with the issue of domestic violence. After several months of abuse, a "particularly violent" incident ended with Junior stabbing Matthew with a kitchen knife to protect his aunt. By July 1989, the marriage "was as good as dead". Jacob has commented, "It was a great part to play. People couldn’t understand how a professional woman can stay with someone who beats her. That shows the durability of the character." Jacob opted to leave the serial in 1989, and she has since commented that "They didn’t want me to leave, and made me a couple of offers to stay", but leaving seemed like the right thing to do at the time. On-screen Carmel's marriage collapsed, and the following month her father died, so she left Walford to tend to her grieving mother. She last appeared in August 1989.


Storylines

Carmel is first seen in
Walford Walford is a fictional borough of East London in the BBC soap opera ''EastEnders''. It is the primary setting for the soap. ''EastEnders'' is filmed at Borehamwood in Hertfordshire, towards the north-west of London. Much of the location wor ...
in June 1986 when she is assigned as
Michelle Fowler Michelle Fowler (also Holloway) is a fictional character from the BBC soap opera ''EastEnders ''EastEnders'' is a British television soap opera created by Julia Smith (producer), Julia Smith and Tony Holland which has been broadcast on BB ...
's (
Susan Tully Susan Tully (born 20 October 1967) is a British retired actress, television producer, and television director from London. Her most prominent television acting roles were those of rebellious teenager Suzanne Ross in ''Grange Hill'' and single m ...
) health visitor.
West Indian A West Indian is a native or inhabitant of the West Indies (the Antilles and the Lucayan Archipelago). According to the ''Oxford English Dictionary'' (''OED''), the term ''West Indian'' in 1597 described the indigenous inhabitants of the West In ...
by origin, British by education, Carmel is unmistakable with her long
dreadlocks Dreadlocks, also known as dreads or locs, are a Hairstyle, hairstyle made of rope-like strands of matted hair. Dreadlocks can form naturally in Hair#Texture, very curly hair, or they can be created with techniques like twisting, Backcombing, ba ...
and colourful clothing. Carmel is kept extremely busy in Walford as she has all the difficult cases - Mary Smith (
Linda Davidson Linda Davidson (born 18 June 1964) is a Canadian-British former actress and writer, who is best known for playing the wayward punk Mary Smith in the BBC soap opera, ''EastEnders''. Mary was one of the serial's original characters; Davidson played ...
), a
prostitute Prostitution is a type of sex work that involves engaging in sexual activity in exchange for payment. The definition of "sexual activity" varies, and is often defined as an activity requiring physical contact (e.g., sexual intercourse, non-pe ...
, whose baby, Annie, has been removed;
Sue Osman Sue Osman is a fictional character from the BBC soap opera A soap opera (also called a daytime drama or soap) is a genre of a long-running radio or television Serial (radio and television), serial, frequently characterized by melodrama, ense ...
( Sandy Ratcliff), a mentally unstable mother who is obsessed with her baby, Ali's, welfare;
Donna Ludlow Donna Ludlow is a fictional character from the BBC soap opera ''EastEnders'', played by Matilda Ziegler. She appears between episodes 265 and 437 of ''EastEnders'', originally appearing on screen from 27 August 1987 to 13 April 1989. Donna was sc ...
(
Matilda Ziegler Matilda Ziegler (born 23 July 1964) is an English actress, best known for her roles as Donna Ludlow in ''EastEnders'', Irma Gobb in '' Mr. Bean'', and Pearl Pratt in '' Lark Rise to Candleford''. Television and film career Ziegler's first sc ...
), a self-destructing
heroin Heroin, also known as diacetylmorphine and diamorphine among other names, is a morphinan opioid substance synthesized from the Opium, dried latex of the Papaver somniferum, opium poppy; it is mainly used as a recreational drug for its eupho ...
addict, and jobless
Arthur Fowler Arthur Fowler is a fictional character from the BBC soap opera ''EastEnders'', played by Bill Treacher from 1985 to 1996. Arthur featured in archive footage in 2025 to celebrate the show's 40th anniversary. The father of the Fowler family, ...
(
Bill Treacher William Charles Treacher (4 June 1930 – 5 November 2022) was an English actor. He was best known for portraying the role of Arthur Fowler in the BBC One soap opera ''EastEnders'' from 1985 to 1996, having been the first person to be cast for t ...
), among others. In December 1986, Carmel starts dating
Kelvin Carpenter Kelvin Carpenter is a fictional character from the BBC soap opera ''EastEnders'', played by Paul J. Medford from 12 March 1985 to 3 September 1987. Kelvin is a bright spark and full of initiative. He opens several businesses in Albert Square a ...
( Paul J. Medford), much to his parents' dismay. Carmel later moves into the ground floor flat at number 3
Albert Square Walford is a fictional borough of East London in the BBC soap opera ''EastEnders''. It is the primary setting for the soap. ''EastEnders'' is filmed at Borehamwood in Hertfordshire, towards the north-west of London. Much of the location work i ...
and she and Kelvin live together for a while. However, their age difference takes its toll on Carmel, who grows tired of Kelvin's immature behaviour. She eventually throws Kelvin out after publicly dumping him in
The Queen Victoria ''EastEnders'' is a British television soap opera created by Julia Smith and Tony Holland which has been broadcast on BBC One since February 1985. Set in the fictional borough of Walford in the East End of London, the programme follows the ...
public house A pub (short for public house) is in several countries a drinking establishment licensed to serve alcoholic drinks for consumption Licensing laws of the United Kingdom#On-licence, on the premises. The term first appeared in England in the ...
. Shortly after Carmel moves to the Square, her brother
Darren Darren is a masculine given name of uncertain etymological origins. Some theories state that it originated from an Anglicisation of the Irish first name Darragh or Dáire, meaning "oak tree". According to other sources, it is thought to come fro ...
( Gary McDonald) and his children,
Junior Junior or Juniors may refer to: Aircraft * Ekolot JK-05L Junior, a Polish ultralight aircraft * PZL-112 Junior, a Polish training aircraft * SZD-51 Junior, a Polish-made training and club glider Arts and entertainment Characters * Bowser Jr., ...
(Aaron Carrington) and
Aisha Aisha bint Abi Bakr () was a seventh century Arab commander, politician, Muhaddith, muhadditha and the third and youngest wife of the Prophets and messengers in Islam, Islamic prophet Muhammad. Aisha had an important role in early Islamic h ...
(Aisha Jacob), join her. Darren and Carmel are complete opposite of each other; Darren is inconsiderate and often dabbles on the wrong side of the law with dodgy scams, such as porn video laundering and instigating a counterfeit money ring. Carmel despairs over his thoughtless behaviour and criminal antics, but he ignores her and she regularly takes over caring for his two young children. Junior proves to be troublesome, and after Carmel discovers that he has been playing truant from school for some time, she reports Darren to the truancy officer as an irresponsible parent. This does not please Darren and he is even more annoyed when Carmel refuses flatly to put up with his behaviour any longer. Animosity between the two increases when Carmel starts dating Matthew Jackson (
Steven Hartley Steven Hartley (born 12 August 1960) is an English actor who has appeared in television, film, and theatre. Early life Hartley was born in Shipley and grew up in Yorkshire. He was a successful Amateur Boxer for York He worked for two years a ...
) later that year; Darren is unhappy about his sister dating a white man. Carmel defends Matthew against her brother's racism, and after Darren cons
Ian Beale Ian Beale is a fictional character from the BBC soap opera ''EastEnders'', played by Adam Woodyatt. He is one of four remaining original characters, the others being his mother, Kathy Beale ( Gillian Taylforth), his long standing best friend an ...
(
Adam Woodyatt Adam Brinley Woodyatt (born 28 June 1968) is an English actor. He is known for his role as Ian Beale in the BBC One, BBC soap opera ''EastEnders'', a role he has portrayed since the show's inception in 1985, making him one of the shows longest ...
), she throws him out. Darren then leaves alone, leaving his children so Carmel sends them to her parents as she only has a one bedroom flat. In September 1988, Matthew moves into Carmel's flat and the two are soon engaged. Matthew is well liked in the community, even convincing Carmel's skeptical father that he is genuine and Carmel begins planning their wedding. She wants to invite Matthew's mother, Lynna, but he is opposed to this as Lynna abandoned him at 15 and has had no subsequent contact. Carmel and Matthew marry in January 1989, but the day is ruined when Matthew sees his mother there. Carmel contacted her regardless, thinking Matthew would be pleased, but he is furious. After shunning their reception party, Matthew threatens to leave Carmel and when she tries to stop him, he grabs her by the throat, holds her up against a wall and berates her for her interference. Carmel is petrified and upon seeing her fear, Matthew releases her and begins apologising profusely. Carmel is shaken up, but Matthew convinces her that his apology is sincere, so she drops the matter. More problems arise for the newlyweds when Carmel's sister, Maxine (Ella Wilder), announces that their parents cannot cope with Junior and Aisha. She states that if Carmel does not take the children, they will be put into care. Matthew is unwilling but after Carmel's father has a stroke, Maxine brings the children to Carmel so they move in with her and Matthew. He resents them as Carmel's time is being diverted from him; finding Junior, in particular, difficult to cope with. They regularly clash, causing further animosity between Matthew and Carmel and Matthew becomes violent again, punching Carmel during an argument about Junior. She has some nasty bruises but once again a tearful Matthew convinces her to forgive him. Matthew's behaviour alternates between contrite and caring to hot-tempered and violent, for seemingly no reason. Nevertheless, Carmel loves him and stays with him as she believes she can help him combat and contain his rage but Junior soon realises why his aunt is constantly bruised and tries to stop the violence by telling people about the abuse but this only makes matters worse. Matthew becomes irrationally jealous of Carmel's friendship with
Dr. David Samuels The following is a list of characters first appearing in the BBC soap opera ''EastEnders'' in 1988, by order of first appearance. Sufia Karim Sufia Karim is played by Rani Singh. Sufia makes her first appearance in Walford in 1988, when she ...
(Christopher Reich), and during a family meal, he turns violent again and attempting to protect Carmel, Junior stabs Matthew with a kitchen knife and he is rushed to hospital, where he tries to convince Carmel that he has changed. She allows him to come home and tries to get him professional help but Matthew refuses, appalled by the idea and begins smashing up the house and threatening Carmel with more violence. Finally realising that she cannot help Matthew, Carmel ends their relationship. She throws Matthew out and he leaves Walford in July 1989. The following month, Carmel's father dies, so she leaves Walford with Junior and Aisha to look after her mother. Her last appearance is in August 1989.


Reception

Co-creator of ''EastEnders'', Julia Smith, has been quoted as saying, "Our EastEnd setting was chosen for the diversity of its past — the strong culture it has and the multi-racial community that has developed." However, the way that ''EastEnders'' treated their black characters during the 1980s has been criticized. Stephen Bourne, author of ''Black in the British Frame: The Black Experience in British Film and Television'' has commented that " 'EastEndersblack characters have rarely been as interesting as their white counterparts, or been given storylines of any substance...Viewers were more likely to tune in to watch the antics of
Dirty Den Den Watts is a fictional character from the BBC soap opera ''EastEnders'', played by actor Leslie Grantham. He became well known for his tabloid nickname, "Dirty Den". Den was the original landlord of The Queen Victoria public house from Albert ...
, his wife
Angie Angie may refer to: People * Angie (given name) * Ängie, a Swedish pop singer * Angie Vázquez, Mexican singer Arts and entertainment * ''Angie'' (Angela Bofill album), 1978 * ''Angie'' (Spill Tab album), 2025 * "Angie" (song), a 1973 single ...
and bad boy
Nick Cotton Nick Cotton is a fictional character from the BBC soap opera ''EastEnders'' played by John Altman (actor), John Altman on a semi-regular basis from the soap's debut episode on 19 February 1985. Altman has stated that his initial exit was due t ...
, than lack characters likethe Carpenter family and Carmel." In Robert Clyde Allen's book, ''To be Continued--: Soap Operas Around the World'', Christine Geraghty has added "none of the black families n ''EastEnders''rivaled the Fowler/Beale amily'sposition at the heart of the programme's structure, and black characters were pushed to the margins of the story-lines. Carmel and er brotherDarren clearly had an extended family along the lines of the Fowler/Beale nexus but its other members were rarely seen." Conversely, in ''The Black and White Media Show Book'', edited by John Twitchin of BBC TV's Continuing Education Department (published in 1988), ''EastEnders'' is praised for portraying black people on mainstream television, and for giving them "respectable, fleshed-out parts which allow them to be the most difficult of things — 'normal people'." Additionally, actress Judith Jacob has said that she looks back on her three years in ''EastEnders'' only with "delight". She has also said that she disagrees with the criticism ''EastEnders'' gets for paying "token lip service to blacks and minorities, who are usually depicted stereotypically." In 2006, she commented to the ''Walford Gazette'', "''EastEnders'' was the only show to egularly employblack actors. ival soap''
Coronation Street ''Coronation Street'' (colloquially referred to as ''Corrie'') is a British television soap opera created by ITV Granada, Granada Television and shown on ITV (TV network), ITV since 9 December 1960. The programme centres on a cobbled, terraced ...
'' just recently started bringing in black characters. There has always been a good flow of people in ''EastEnders''." Further criticism has been aimed at Carmel's portrayal as a health visitor. In the late 1980s, a specialist nursing magazine called ''Nursing Times'' had a feature on the character, remarking that she "has come in for quite a bit of stick from HVA ealth Visitors Associationmembers who haven't felt that the character gives a good impression of their role". HVA members expressed disappointment that the character "has not developed in a way which promotes the role of health visitors more positively." Roma Iskander, who had discussed the role with ''EastEnders'' scriptwriters on behalf of the HVA, said that "Carmel isn't a positive image of a black woman or a health visitor." The magazine article suggested that Carmel's personal problems with family and clients served her right "for moving to Albert Square in the first place. Health visitors be warned — don't live on your work patch". However, in Dominic Strinati's book, ''Come on Down?: Popular Media Culture in Post-War Britain'', Christine Geraghty has argued that "the credibility of Carmel's character in the soap depended on her being part of the life of the Square, regularly and unproblematically available as a source of advice and support in her professional capacity as well as the focus of interest in terms of her personal life." Geraghty has said that tension arose from conflict in the 1980s soaps "between a desire to be positive about a particular issue and a commitment to credibility in terms of character and setting. The HVA, it would appear, want Carmel to be a model health visitor, demonstrating a wide range of skills in a professional manner. But the credibility of Carmel's character in the soap depends on her being a character who is part of the life of the Square, a professional who makes mistakes and whose personal life is almost a source of interest. Quite clearly, the demands for a positive image for health visitors as a profession are less pressing than the necessity to be able to deploy Carmel as a soap opera character. Those making the programme are quite certain that this is the way it must be."


References

{{DEFAULTSORT:Jackson, Carmel EastEnders characters Fictional Black British people Fictional Jamaican people Fictional Caribbean people Television characters introduced in 1986 British female characters in soap operas Fictional victims of domestic abuse