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Automated retail is the category of self-service, standalone kiosks that operate as fully automatic retail stores through the use of software integrations to replace the traditional retail services inside in a traditional retail store. These standalone kiosks are often located in heavily trafficked locations such as airports, malls, resorts and transit hubs.
Consumers often browse and select products using a touchscreen interface that operates similar to an ecommerce website, pay for purchases using a credit or Now available at vending machines: GPS, iPods, cameras ...Archived copy
sj-r.com. July 24, 2010
debit card
A debit card, also known as a check card or bank card is a payment card that can be used in place of cash to make purchases. The term '' plastic card'' includes the above and as an identity document. These are similar to a credit card, but ...
, and then the product is dispensed through a system other than gravity fed drop systems, often via a robotic arm inside the kiosk.
These software integrations, the consumer experience and the delivery mechanisms are what differentiate automated retail stores from vending machine
A vending machine is an automated machine that provides items such as snacks, beverages, cigarettes, and lottery tickets to consumers after cash, a credit card, or other forms of payment are inserted into the machine or otherwise made. The fi ...
s.
ZoomShops and Redbox are examples of companies that pursue an automated retail business model.sj-r.com. July 24, 2010
See also
*Automat
An automat is a fast food restaurant where simple foods and drinks are served by vending machines. The world's first automat, Quisisana, opened in Berlin, Germany in 1895.
By country Germany
The first automat in the world was the Quisisan ...
* Automated restaurant
*Automated teller machine
An automated teller machine (ATM) or cash machine (in British English) is an electronic telecommunications device that enables customers of financial institutions to perform financial transactions, such as cash withdrawals, deposits, fund ...
(ATM)
*Business process automation
Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, inc ...
* Cashierless store
* Self checkout
* Types of retail outlets
*Vending machine
A vending machine is an automated machine that provides items such as snacks, beverages, cigarettes, and lottery tickets to consumers after cash, a credit card, or other forms of payment are inserted into the machine or otherwise made. The fi ...
Notes
{{reflist Retail processes and techniques