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A telephone exchange, telephone switch, or central office is a central component of a
telecommunications Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...
system in the
public switched telephone network The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists o ...
(PSTN) or in large enterprises. It facilitates the establishment of communication circuits, enabling
telephone call A telephone call, phone call, voice call, or simply a call, is the effective use of a connection over a telephone network between the calling party and the called party. Telephone calls are the form of human communication that was first enabl ...
s between subscribers. The term "central office" can also refer to a central location for fiber optic equipment for a fiber internet provider. In historical perspective, telecommunication terminology has evolved with time. The term ''telephone exchange'' is often used synonymously with ''central office'', a
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
term. A central office is defined as the telephone switch controlling connections for one or more central office prefixes. However, it also often denotes the building used to house the inside plant equipment for multiple telephone exchange areas. In North America, the term ''wire center'' may be used to denote a central office location, indicating a facility that provides a telephone with a
dial tone A dial tone (dialling tone in the UK) is a telephony signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is ...
. Telecommunication carriers also define ''rate centers'' for business and billing purposes, which in large cities, might encompass clusters of central offices to specify geographic locations for distance measurement calculations. In the 1940s, the Bell System in the United States and Canada introduced a nationwide numbering system that identified central offices with a unique three-digit code, along with a three-digit numbering plan area code (NPA code or area code), making central office codes distinctive within each numbering plan area. These codes served as prefixes in subscriber telephone numbers. The mid-20th century saw similar organizational efforts in telephone networks globally, propelled by the advent of international and transoceanic telephone trunks and direct customer dialing. For corporate or enterprise applications, a private telephone exchange is termed a
private branch exchange A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from ...
(PBX), which connects to the public switched telephone network. A PBX serves an organization's telephones and any private leased line circuits, typically situated in large office spaces or organizational campuses. Smaller setups might use a PBX or
key telephone system A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from ...
managed by a receptionist, catering to the telecommunication needs of the enterprise.


History

In the era of the electrical telegraph, its principal users were post offices, railway stations, the more important governmental centers (ministries), stock exchanges, very few nationally distributed newspapers, the largest internationally important corporations, and wealthy individuals.Private Telegraphs
''
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'', credited to ''
The Times ''The Times'' is a British Newspaper#Daily, daily Newspaper#National, national newspaper based in London. It began in 1785 under the title ''The Daily Universal Register'', adopting its modern name on 1 January 1788. ''The Times'' and its si ...
'', April 19, 1878, p. 6.
Despite the fact that telephone devices existed before the invention of the telephone exchange, their success and economical operation would have been impossible on the same
schema Schema may refer to: Science and technology * SCHEMA (bioinformatics), an algorithm used in protein engineering * Schema (genetic algorithms), a set of programs or bit strings that have some genotypic similarity * Schema.org, a web markup vocab ...
and structure of the contemporary telegraph. Before the development of the telephone exchange switchboard, early telephones operated as
intercom An intercom, also called an intercommunication device, intercommunicator, or interphone, is a stand-alone voice communications system for use within a building, small collection of buildings or portably within a small coverage area, which funct ...
s; each telephone device was hardwired to connect with only one other telephone device, such as linking a person's home to their workplace. A telephone exchange is a telephone system for a small geographic area that provides the switching (interconnection) of subscriber lines for calls made between them. Exchanges made possible the immediate creation of ''ad hoc'' temporary circuits on demand between any two subscribers, now known as
circuit switching Circuit switching is a method of implementing a telecommunications network in which two network nodes establish a dedicated communications channel ( circuit) through the network before the nodes may communicate. The circuit guarantees the full ...
. This made telephony into a practical technology for everyday use and became the impetus for the creation of a new industrial sector: telecommunications. As with the invention of the telephone itself, the honour of "first telephone exchange" has several claimants. One of the first to propose a telephone exchange was Hungarian
Tivadar Puskás Tivadar Puskás de Ditró (in older English technical literature: Theodore Puskás) (17 September 1844 – 16 March 1893) was a Hungarian inventor, telephone pioneer, and inventor of the telephone exchange. He was also the founder of Tele ...
in 1877 while he was working for
Thomas Edison Thomas Alva Edison (February11, 1847October18, 1931) was an American inventor and businessman. He developed many devices in fields such as electric power generation, mass communication, sound recording, and motion pictures. These inventions, ...
. The first experimental telephone exchange was based on the ideas of Puskás, and it was built by the
Bell Telephone Company The Bell Telephone Company was the initial corporate entity from which the Bell System originated to build a continental conglomerate and monopoly in telecommunication services in the United States and Canada. The company was organized in Bost ...
in
Boston Boston is the capital and most populous city in the Commonwealth (U.S. state), Commonwealth of Massachusetts in the United States. The city serves as the cultural and Financial centre, financial center of New England, a region of the Northeas ...
in 1877. The world's first state-administered telephone exchange opened on November 12, 1877 in Friedrichsberg close to
Berlin Berlin ( ; ) is the Capital of Germany, capital and largest city of Germany, by both area and List of cities in Germany by population, population. With 3.7 million inhabitants, it has the List of cities in the European Union by population withi ...
under the direction of
Heinrich von Stephan Ernst Heinrich Wilhelm von Stephan (born Heinrich Stephan, January 7, 1831 – April 8, 1897) was a general post director for the German Empire who reorganized the German postal service. He was integral in the founding of the Universal Posta ...
. George W. Coy designed and built the first commercial US telephone exchange which opened in
New Haven, Connecticut New Haven is a city of the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound. With a population of 135,081 as determined by the 2020 United States census, 2020 U.S. census, New Haven is List ...
in January, 1878, and the first telephone booth was built in nearby Bridgeport. The switchboard was built from "carriage bolts, handles from teapot lids and bustle wire" and could handle two simultaneous conversations. Charles Glidden is also credited with establishing an exchange in Lowell, MA. with 50 subscribers in 1878. In Europe other early telephone exchanges were based in
London London is the Capital city, capital and List of urban areas in the United Kingdom, largest city of both England and the United Kingdom, with a population of in . London metropolitan area, Its wider metropolitan area is the largest in Wester ...
and
Manchester Manchester () is a city and the metropolitan borough of Greater Manchester, England. It had an estimated population of in . Greater Manchester is the third-most populous metropolitan area in the United Kingdom, with a population of 2.92&nbs ...
, both of which opened under Bell patents in 1879. Belgium had its first International Bell exchange (in
Antwerp Antwerp (; ; ) is a City status in Belgium, city and a Municipalities of Belgium, municipality in the Flemish Region of Belgium. It is the capital and largest city of Antwerp Province, and the third-largest city in Belgium by area at , after ...
) a year later. In 1887 Puskás introduced the
multiplex Multiplex may refer to: Science and technology * Multiplex communication, combining many signals into one transmission circuit or channel ** Multiplex (television), a group of digital television or radio channels that are combined for broadcast * ...
switchboard. . Later exchanges consisted of one to several hundred plug boards staffed by
switchboard operator In the early days of telephony, companies used manual telephone switchboards, and switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks. They were gradually phased out and replaced by automated syste ...
s. Each operator sat in front of a vertical panel containing banks of ¼-inch tip-ring-sleeve (3-conductor) jacks, each of which was the local termination of a
subscriber The subscription business model is a business model in which a customer must pay a recurring price at regular intervals for access to a product or service. The model was pioneered by publishers of books and periodicals in the 17th century. It i ...
's
telephone line A telephone line or telephone circuit (or just line or circuit industrywide) is a single-user circuit on a telephone communication system. It is designed to reproduce speech of a quality that is understandable. It is the physical wire or oth ...
. In front of the jack panel lay a horizontal panel containing two rows of patch cords, each pair connected to a
cord circuit In telecommunications, a cord circuit is a switchboard circuit in which a plug-terminated cord is used to establish connections manually between user lines or between trunks and user lines. A number of cord circuits are furnished as part of the ...
. When a calling party lifted the receiver, the local loop current lit a signal lamp near the jack. The operator responded by inserting the rear cord (''answering cord'') into the subscriber's jack and switched their headset into the circuit to ask, "Number, please?" For a local call, the operator inserted the front cord of the pair (''ringing cord'') into the called party's local jack and started the ringing cycle. For a long-distance call, the operator plugged into a trunk circuit to connect to another operator in another bank of boards or at a remote central office. In 1918, the average time to complete the connection for a long-distance call was 15 minutes. Early manual switchboards required the operator to operate listening keys and ringing keys, but by the late 1910s and 1920s, advances in switchboard technology led to features which allowed the call to be automatically answered immediately as the operator inserted the answering cord, and ringing would automatically begin as soon as the operator inserted the ringing cord into the called party's jack. The operator would be disconnected from the circuit, allowing them to handle another call, while the caller heard an audible ringback signal, so that that operator would not have to periodically report that they were continuing to ring the line. In the ringdown method, the originating operator called another intermediate operator who would call the called subscriber, or passed it on to another intermediate operator. This chain of intermediate operators could complete the call only if intermediate trunk lines were available between all the centers at the same time. In 1943 when military calls had priority, a cross-country US call might take as long as 2 hours to request and schedule in cities that used manual switchboards for toll calls. On March 10, 1891,
Almon Brown Strowger Almon Brown Strowger (; February 11, 1839 – May 26, 1902) was an American inventor for whom the Strowger switch, an electromechanical telephone exchange technology, is named. Early years Strowger was born in Penfield, New York, near Roches ...
, an undertaker in
Kansas City, Missouri Kansas City, Missouri, abbreviated KC or KCMO, is the largest city in the U.S. state of Missouri by List of cities in Missouri, population and area. The city lies within Jackson County, Missouri, Jackson, Clay County, Missouri, Clay, and Pl ...
, patented the stepping switch, a device which led to the automation of telephone circuit switching. While there were many extensions and adaptations of this initial patent, the one best known consists of 10 levels or banks, each having 10 contacts arranged in a semicircle. When used with a rotary telephone dial, each pair of digits caused the shaft of the central contact "hand" of the stepping switch to first step (ratchet) up one level for each pulse in the first digit and then to swing horizontally in a contact row with one small rotation for each pulse in the next digit. Later stepping switches were arranged in banks, the first stage of which was a '' linefinder''. If one of up to a hundred subscriber lines (two hundred lines in later linefinders) had the receiver lifted "off hook", a linefinder connected the subscriber's line to a free first selector, which returned the subscriber a
dial tone A dial tone (dialling tone in the UK) is a telephony signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is ...
to show that it was ready to receive dialled digits. The subscriber's dial pulsed at about 10 pulses per second, although the speed depended on the standard of the particular telephone administration. Exchanges based on the Strowger switch were eventually challenged by other exchange types and later by crossbar technology. These exchange designs promised faster switching and would accept inter-switch pulses faster than the Strowger's typical 10 pps—typically about 20 pps. At a later date many also accepted
DTMF Dual-tone multi-frequency (DTMF) signaling is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed ...
"touch tones" or other tone signaling systems. A transitional technology (from pulse to DTMF) had converters to convert DTMF to pulse, to feed to older Strowger, panel, or crossbar switches. This technology was used as late as mid-2002.


Terminology

Many terms used in telecommunication technology differ in meaning and usage among the various English speaking regions. For the purpose of this article the following definitions are made: * ''Manual service'' is telephone service in which a human telephone operator routes calls as instructed by a subscriber with a telephone set that does not have a dial. * ''Dial service'' is when an exchange routes calls by interpreting subscriber-dialed digits. * A ''telephone switch'' is the switching equipment of an exchange. * A ''wire center'' is the area served by a particular switch or central office. * A '' concentrator'' is a device that concentrates traffic, be it remote or co-located with the switch. * An ''
off-hook In telephony, on-hook and off-hook are two states of a communication circuit. On subscriber telephones the states are produced by placing the handset onto or off the hookswitch. Placing the circuit into the off-hook state is also called ''seizing ...
'' condition represents a circuit that is in use, e.g., when a telephone call is in progress. * An ''
on-hook In telephony, on-hook and off-hook are two states of a communication circuit. On subscriber telephones the states are produced by placing the handset onto or off the hookswitch. Placing the circuit into the off-hook state is also called ''seizing ...
'' condition represents an idle circuit, i.e. no telephone call is in progress. A ''central office'' originally was a primary exchange in a city with other exchanges service parts of the area. The term became to mean any switching system including its facilities and operators. It is also used generally for the building that houses switching and related inside plant equipment. In United States
telecommunication Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...
jargon, a central office (C.O.) is a
common carrier A common carrier in common law countries (corresponding to a public carrier in some civil law (legal system), civil law systems,Encyclopædia Britannica CD 2000 "Civil-law public carrier" from "carriage of goods" usually called simply a ''carrier ...
switching center Class 5 telephone switch in which trunks and
local loop In telephony, the local loop (also referred to as the local tail, subscriber line, or in the aggregate as the last mile) is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the co ...
s are terminated and switched.Source: from
Federal Standard 1037C Federal Standard 1037C, titled Telecommunications: Glossary of Telecommunication Terms, is a United States Federal Standard issued by the General Services Administration pursuant to the Federal Property and Administrative Services Act of 1949, ...
.
In the UK, a ''telephone exchange'' means an exchange building, and is also the name for a telephone switch.


Manual service exchanges

With manual service, the customer lifts the receiver
off-hook In telephony, on-hook and off-hook are two states of a communication circuit. On subscriber telephones the states are produced by placing the handset onto or off the hookswitch. Placing the circuit into the off-hook state is also called ''seizing ...
and asks the operator to connect the call to a requested number. Provided that the number is in the same central office, and located on the operator's switchboard, the operator connects the call by plugging the ringing cord into the jack corresponding to the called customer's line. If the called party's line is on a different switchboard in the same office, or in a different central office, the operator plugs into the trunk for the destination switchboard or office and asks the operator answering (known as the "B" operator) to connect the call. Most urban exchanges provided common-battery service, meaning that the central office provided power to the subscriber telephone circuits for operation of the transmitter, as well as for automatic signaling with rotary dials. In common-battery systems, the pair of wires from a subscriber's telephone to the exchange carry 48V (nominal) DC potential from the telephone company end across the conductors. The telephone presents an open circuit when it is
on-hook In telephony, on-hook and off-hook are two states of a communication circuit. On subscriber telephones the states are produced by placing the handset onto or off the hookswitch. Placing the circuit into the off-hook state is also called ''seizing ...
or idle.Connected to a switch, an off-hook condition operates a relay to connect the line to a dial tone generator and a device to collect dialed digits. When a subscriber's phone is off-hook, it presents an electrical resistance across the line which causes current to flow through the telephone and wires to the central office. In a manually operated switchboard, this current flowed through a relay coil, and actuated a buzzer or a lamp on the operator's switchboard, signaling the operator to perform service. In the largest cities, it took many years to convert every office to automatic equipment, such as a
panel switch The Panel Machine Switching System is a type of automatic telephone exchange for urban service that was used in the Bell System in the United States for seven decades. The first semi-mechanical types of this design were installed in 1915 in Newark, ...
. During this transition period, once numbers were standardized to the 2L-4N or 2L-5N format (two-letter exchange name and either four or five digits), it was possible to dial a number located in a manual exchange and be connected without requesting operator assistance. The policy of the
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
stated that customers in large cities should not need to be concerned with the type of office, whether they were calling a manual or an automatic office. When a subscriber dialed the number of a manual station, an operator at the destination office answered the call after seeing the number on an
indicator Indicator may refer to: Biology * Environmental indicator of environmental health (pressures, conditions and responses) * Ecological indicator of ecosystem health (ecological processes) * Health indicator, which is used to describe the health o ...
, and connected the call by plugging a cord into the outgoing circuit and ringing the destination station. For example, if a dial customer calling from TAylor 4725 dialed a number served by a manual exchange, e.g., ADams 1383-W, the call was completed, from the subscriber's perspective, exactly as a call to LEnnox 5813, in an automated exchange. The party line letters W, R, J, and M were only used in manual exchanges with jack-per-line party lines. In contrast to the listing format ''MAin 1234'' for an automated office with two capital letters, a manual office, having listings such as Hillside 834 or East 23, was recognizable by the format in which the second letter was not capitalized. Rural areas, as well as the smallest towns, had manual service and signaling was accomplished with
magneto A magneto is an electrical generator that uses permanent magnets to produce periodic pulses of alternating current. Unlike a dynamo, a magneto does not contain a commutator to produce direct current. It is categorized as a form of alternator, ...
telephones, which had a crank for the signaling generator. To alert the operator, or another subscriber on the same line, the subscriber turned the crank to generate ringing current. The switchboard responded by interrupting the circuit, which dropped a metal tab above the subscriber's line jack and sounded a buzzer.
Dry cell An electric battery is a source of electric power consisting of one or more electrochemical cells with external connections for powering electrical devices. When a battery is supplying power, its positive terminal is the cathode and its nega ...
batteries, normally two large N°. 6 cells in the subscriber's telephone, provided the direct current for the transmitter. Such magneto systems were in use in the US as late as 1983, as in the small town, Bryant Pond, Woodstock, Maine. Many small town magneto systems featured party lines, anywhere from two to ten or more subscribers sharing a single line. When calling a party, the operator used code ringing, a distinctive ringing signal sequence, such as two long rings followed by one short ring. Everyone on the line could hear the signals, and could pick up and monitor other people's conversations.


Early automatic exchanges

Automatic exchanges, which provided dial service, were invented by Almon Strowger in 1888. First used commercially in 1892, they did not gain widespread use until the first decade of the 20th century. They eliminated the need for human
switchboard operator In the early days of telephony, companies used manual telephone switchboards, and switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks. They were gradually phased out and replaced by automated syste ...
s who completed the connections required for a
telephone call A telephone call, phone call, voice call, or simply a call, is the effective use of a connection over a telephone network between the calling party and the called party. Telephone calls are the form of human communication that was first enabl ...
. Automation replaced human operators with electromechanical systems, and telephones were equipped with a dial by which a caller transmitted the destination telephone number to the automatic switching system. A telephone exchange automatically senses an off-hook condition of the
telephone A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most ...
when the user removes the handset from the switchhook or cradle. The exchange provides
dial tone A dial tone (dialling tone in the UK) is a telephony signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is ...
at that time to indicate to the user that the exchange is ready to receive dialed digits. The pulses or
DTMF Dual-tone multi-frequency (DTMF) signaling is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed ...
tones generated by the telephone are processed and a connection is established to the destination telephone within the same exchange or to another distant exchange. The exchange maintains the connection until one of the parties hangs up. This monitoring of connection status is called ''supervision.'' Additional features, such as billing equipment, may also be incorporated into the exchange. The Bell System dial service implemented a feature called
automatic number identification Automatic number identification (ANI) is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the Am ...
(ANI) which facilitated services like automated billing, toll-free 800-numbers, and
9-1-1 911, sometimes written , is an emergency telephone number for Argentina, Canada, the Dominican Republic, Fiji, Jordan, Mexico, Pakistan, Maldives, Palau, Panama, Iraq, the Philippines, Sint Maarten, the United States, and Uruguay, as well as ...
service. In manual service, the operator knows where a call is originating by the light on the switchboard jack field. Before ANI, long-distance calls were placed into an operator queue and the operator asked the calling party's number and recorded it on a paper toll ticket. Early exchanges were electromechanical systems using motors, shaft drives, rotating switches and relays. Some types of automatic exchanges were the
Strowger switch The Strowger switch is the first commercially successful electromechanical stepping switch telephone exchange system. It was developed by the Strowger Automatic Telephone Exchange Company founded in 1891 by Almon Brown Strowger. Based on its ...
or step-by-step switch, All Relay,
panel switch The Panel Machine Switching System is a type of automatic telephone exchange for urban service that was used in the Bell System in the United States for seven decades. The first semi-mechanical types of this design were installed in 1915 in Newark, ...
, Rotary system and the
crossbar switch In electronics and telecommunications, a crossbar switch (cross-point switch, matrix switch) is a collection of switches arranged in a Matrix (mathematics), matrix configuration. A crossbar switch has multiple input and output lines that form a ...
.


Electromechanical signaling

Circuits interconnecting switches are called ''trunks''. Before Signalling System 7,
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
electromechanical switches in the United States originally communicated with one another over trunks using a variety of DC voltages and signaling tones. Today, those simple digital signals have been replaced by more modern coded digital signals (typically using binary code). Some signaling communicated dialed digits. An early form called Panel Call Indicator Pulsing used
quaternary The Quaternary ( ) is the current and most recent of the three periods of the Cenozoic Era in the geologic time scale of the International Commission on Stratigraphy (ICS), as well as the current and most recent of the twelve periods of the ...
pulses to set up calls between a
panel switch The Panel Machine Switching System is a type of automatic telephone exchange for urban service that was used in the Bell System in the United States for seven decades. The first semi-mechanical types of this design were installed in 1915 in Newark, ...
and a manual switchboard. Probably the most common form of communicating dialed digits between electromechanical switches was sending dial pulses, equivalent to a rotary dial's pulsing, but sent over trunk circuits between switches. In Bell System trunks, it was common to use 20 pulse-per-second between crossbar switches and crossbar tandems. This was twice the rate of Western Electric/Bell System telephone dials. Using the faster pulsing rate made trunk utilization more efficient because the switch spent half as long listening to digits. DTMF was not used for trunk signaling. Multi-frequency (MF) was the last of the pre-computerized methods. It used a different set of tones sent in pairs like DTMF. Dialing was preceded by a special ''keypulse'' (KP) signal and followed by a ''start'' (ST). Variations of the Bell System MF tone scheme became a
CCITT The International Telecommunication Union Telecommunication Standardization Sector (ITU-T) is one of the three Sectors (branches) of the International Telecommunication Union (ITU). It is responsible for coordinating standards for telecommunicat ...
standard. Similar schemes were used in the Americas and in some European countries including Spain. Digit strings between switches were often abbreviated to further improve utilization. For example, one switch might send only the last four or five digits of a
telephone number A telephone number is the address of a Telecommunications, telecommunication endpoint, such as a telephone, in a telephone network, such as the public switched telephone network (PSTN). A telephone number typically consists of a Number, sequ ...
. In one case, seven digit numbers were preceded by a digit 1 or 2 to differentiate between two area codes or office codes, (a two-digit-per-call savings). This improved revenue per trunk and reduced the number of digit receivers needed in a switch. Every task in electromechanical switches was done in big metallic pieces of hardware. Every fractional second cut off of call set up time meant fewer racks of equipment to handle call traffic. Examples of signals communicating supervision or call progress include
E and M signaling E and M signaling is a type of supervisory line signaling that uses DC signals on separate leads, called the "E" lead and "M" lead, traditionally used in the telecommunications industry between telephone switches. Various mnemonic names have been ...
, SF signaling, and robbed-bit signaling. In physical (not carrier) E and M trunk circuits, trunks were four wire. Fifty trunks would require a hundred pair cable between switches, for example. Conductors in one common circuit configuration were named tip, ring, ear (E) and mouth (M). Tip and ring were the voice-carrying pair, and named after the tip and ring on the three conductor cords on the manual operator's console. In two-way trunks with E and M signaling, a handshake took place to prevent both switches from colliding by dialing calls on the same trunk at the same time. By changing the state of these leads from ground to −48 volts, the switches stepped through a handshake protocol. Using DC voltage changes, the local switch would send a signal to get ready for a call and the remote switch would reply with an acknowledgment (a wink) to go ahead with dial pulsing. This was done with relay logic and discrete electronics. These voltage changes on the trunk circuit would cause pops or clicks that were audible to the subscriber as the electrical handshaking stepped through its protocol. Another handshake, to start timing for billing purposes, caused a second set of clunks when the called party answered. A second common form of signaling for supervision was called single-frequency or ''SF signaling''. The most common form of this used a steady 2,600 Hz tone to identify a trunk as idle. Trunk circuitry hearing a 2,600 Hz tone for a certain duration would go idle. (The duration requirement reduced falsing.) Some systems used tone frequencies over 3,000 Hz, particularly on SSB frequency-division multiplex
microwave radio relay Microwave transmission is the Data transmission, transmission of information by electromagnetic waves with wavelengths in the microwave frequency range of 300 MHz to 300 GHz (1 m - 1 mm wavelength) of the electromagnetic spectrum ...
s. On
T-carrier The T-carrier is a member of the series of carrier systems developed by AT&T Bell Laboratories for digital transmission of multiplexed telephone calls. The first version, the Transmission System 1 (T1), was introduced in 1962 in the Bell Syst ...
binary digital transmission systems, bits within the T-1 data stream were used to transmit supervision. By careful design, the appropriated bits did not change voice quality appreciably. Robbed bits were translated to changes in contact states (opens and closures) by electronics in the channel bank hardware. This allowed direct current E and M signaling, or dial pulses, to be sent between electromechanical switches over a pure digital carrier which did not have DC continuity.


Noise

Bell System installations typically had alarm bells, gongs, or chimes to announce alarms calling attention to a failed switch element. A trouble reporting card system was connected to switch common control elements. These trouble reporting systems punctured cardboard cards with a code that logged the nature of a failure.


Maintenance tasks

Electromechanical switching systems required sources of electricity in form of direct current (DC), as well as alternating ring current (AC), which were generated on-site with mechanical generators. In addition, telephone switches required adjustment of many mechanical parts. Unlike modern switches, a circuit connecting a dialed call through an electromechanical switch had DC continuity within the local exchange area via metallic conductors. The design and maintenance procedures of all systems involved methods to avoid that subscribers experienced undue changes in the quality of the service or that they noticed failures. A variety of tools referred to as ''make-busy''s were plugged into electromechanical switch elements upon failure and during repairs. A make-busy identified the part being worked on as in-use, causing the switching logic to route around it. A similar tool was called a ''TD tool.'' Delinquent subscribers had their service temporarily denied (TDed). This was effected by plugging a tool into the subscriber's office equipment on Crossbar systems or line group in step-by-step switches. The subscriber could receive calls but could not dial out. Strowger-based, step-by-step offices in the Bell System required continuous maintenance, such as cleaning. Indicator lights on equipment bays alerted staff to conditions such as blown fuses (usually white lamps) or a
permanent signal Permanent signal (PS) in American telephony terminology, or permanent loop in British usage, is a condition in which a POTS line is off-hook without connection for an extended period of time.Telcordia Technologies, GR-505-CORE Issue 2, December ...
(stuck off-hook condition, usually green indicators). Step offices were more susceptible to single-point failures than newer technologies. Crossbar offices used more shared, common control circuits. For example, a digit receiver (part of an element called an ''Originating Register'') would be connected to a call just long enough to collect the subscriber's dialed digits. Crossbar architecture was more flexible than step offices. Later crossbar systems had punch-card-based trouble reporting systems. By the 1970s, ''
automatic number identification Automatic number identification (ANI) is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the Am ...
'' had been retrofitted to nearly all step-by-step and crossbar switches in the Bell System.


Electronic switches

Electronic switching systems gradually evolved in stages from electromechanical hybrids with stored program control to the fully digital systems. Early systems used reed relay-switched metallic paths under digital control. Equipment testing, phone numbers reassignments, circuit lockouts and similar tasks were accomplished by data entry on a terminal. Examples of these systems included the
Western Electric Western Electric Co., Inc. was an American electrical engineering and manufacturing company that operated from 1869 to 1996. A subsidiary of the AT&T Corporation for most of its lifespan, Western Electric was the primary manufacturer, supplier, ...
1ESS switch, Northern Telecom SP1, Ericsson AXE, Automatic Electric EAX-1 & EAX-2, Philips PRX/A, ITT Metaconta, British GPO/BT TXE series and several other designs were similar. Ericsson also developed a fully computerized version of their ARF crossbar exchange called ARE. These used a crossbar switching matrix with a fully computerized control system and provided a wide range of advanced services. Local versions were called ARE11 while tandem versions were known as ARE13. They were used in Scandinavia, Australia, Ireland and many other countries in the late 1970s and into the 1980s when they were replaced with digital technology. These systems could use the old signaling methods inherited from electromechanical crossbar and step-by-step switches. They also introduced a new form of data communications: two 1ESS exchanges could communicate with one another using a data link called Common Channel Interoffice Signaling, (CCIS). This data link was based on CCITT 6, a predecessor to SS7. In European systems R2 signalling was normally used.


Digital switches

First concepts of digital switching and transmission were developed by various labs in the United States and in Europe starting in the 1930s. The first prototype digital switch was developed by
Bell Labs Nokia Bell Labs, commonly referred to as ''Bell Labs'', is an American industrial research and development company owned by Finnish technology company Nokia. With headquarters located in Murray Hill, New Jersey, Murray Hill, New Jersey, the compa ...
as part of the ESSEX project while the first true digital exchange to be combined with digital transmission systems was designed by LCT (Laboratoire Central de Telecommunications) in Paris. The first digital switch to be placed into a public network in England was the Empress Exchange in
London London is the Capital city, capital and List of urban areas in the United Kingdom, largest city of both England and the United Kingdom, with a population of in . London metropolitan area, Its wider metropolitan area is the largest in Wester ...
which was designed by the
General Post Office The General Post Office (GPO) was the state postal system and telecommunications carrier of the United Kingdom until 1969. Established in England in the 17th century, the GPO was a state monopoly covering the dispatch of items from a specific ...
research labs. It was a tandem switch that connected three Strowger exchanges. The first commercial roll-out of a fully digital local switching system was Alcatel's E10 system which began serving customers in
Brittany Brittany ( ) is a peninsula, historical country and cultural area in the north-west of modern France, covering the western part of what was known as Armorica in Roman Gaul. It became an Kingdom of Brittany, independent kingdom and then a Duch ...
in Northwestern France in 1972. Prominent examples of digital switches include: *
Ericsson (), commonly known as Ericsson (), is a Swedish multinational networking and telecommunications company headquartered in Stockholm, Sweden. Ericsson has been a major contributor to the development of the telecommunications industry and is one ...
's AXE telephone exchange is the most widely used digital switching platform in the world and can be found throughout Europe and in most countries around the world. It is also very popular in mobile applications. This highly modular system was developed in Sweden in the 1970s as a replacement for the very popular range of Ericsson
crossbar switch In electronics and telecommunications, a crossbar switch (cross-point switch, matrix switch) is a collection of switches arranged in a Matrix (mathematics), matrix configuration. A crossbar switch has multiple input and output lines that form a ...
es ARF, ARM, ARK and ARE used by many European networks from the 1950s onwards. *
Alcatel-Lucent Alcatel-Lucent S.A. () was a multinational telecommunications equipment company, headquartered in Boulogne-Billancourt, Paris, France. The company focused on Fixed line telephone, fixed, Mobile phone, mobile and telecommunications convergence, ...
inherited three of the world's most iconic digital switching systems : Alcatel E10, 1000-S12, and the
Western Electric Western Electric Co., Inc. was an American electrical engineering and manufacturing company that operated from 1869 to 1996. A subsidiary of the AT&T Corporation for most of its lifespan, Western Electric was the primary manufacturer, supplier, ...
5ESS. :Alcatel developed the E10 system in France during the late 1960s and 1970s. This widely used family of digital switches was one of the earliest TDM switches to be widely used in public networks. Subscribers were first connected to E10A switches in France in 1972. This system is used in France, Ireland, China, and many other countries. It has been through many revisions and current versions are even integrated into all-IP networks. :Alcatel also acquired ITT System 12 which when it bought ITT's European operations. The S12 system and E10 systems were merged into a single platform in the 1990s. The S12 system is used in Germany, Italy, Australia, Belgium, China, India, and many other countries around the world. :Finally, when Alcatel and Lucent merged, the company acquired Lucent's 5ESS and 4ESS systems used throughout the United States of America and in many other countries. * Nokia Siemens Networks EWSD originally developed by
Siemens Siemens AG ( ) is a German multinational technology conglomerate. It is focused on industrial automation, building automation, rail transport and health technology. Siemens is the largest engineering company in Europe, and holds the positi ...
, Bosch and for the German market is used throughout the world. *
Nortel Nortel Networks Corporation (Nortel), formerly Northern Telecom Limited, was a Canadian Multinational corporation, multinational telecommunications and data networking equipment manufacturer headquartered in Ottawa, Ontario. It was founded in ...
then Genband, and now Ribbon Communications DMS100 and other versions are very popular with operators all over the world. * GTD-5 EAX developed by GTE Automatic Electric, the GTD-5 was acquired by Lucent which became Alcatel-Lucent, which then became Nokia *
NEC is a Japanese multinational information technology and electronics corporation, headquartered at the NEC Supertower in Minato, Tokyo, Japan. It provides IT and network solutions, including cloud computing, artificial intelligence (AI), Inte ...
NEAX used in Japan, New Zealand and many other countries. * Marconi System X originally developed by the British Post Office (later BT), GEC, Plessey and STC, is a type of digital exchange used by
BT Group BT Group plc (formerly British Telecom) is a British Multinational corporation, multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-li ...
in the UK public telephone network. When telephony was dominated by analog
landline A landline is a physical telephone connection that uses metal wires or optical fiber from the subscriber's premises to the network, allowing multiple phones to operate simultaneously on the same phone number. It is also referred to as plain old ...
phones, digital conversion took place upstream at the switch. Digital switches encode subscribers' speech as recorded by a microphone in the handset of the sending phone, in 8,000 time slices per second (that is, a
sampling rate In signal processing, sampling is the reduction of a continuous-time signal to a discrete-time signal. A common example is the conversion of a sound wave to a sequence of "samples". A sample is a value of the signal at a point in time and/or s ...
of 8khz). At each time slice, a digital
PCM Pulse-code modulation (PCM) is a method used to Digital signal (signal processing), digitally represent analog signals. It is the standard form of digital audio in computers, compact discs, digital telephony and other digital audio application ...
representation of the analog electrical signal is made. The digital PCM signals are then sent to the receiving end of the line, where the reverse process occurs at the other switch using a DAC (
digital-to-analog converter In electronics, a digital-to-analog converter (DAC, D/A, D2A, or D-to-A) is a system that converts a digital signal into an analog signal. An analog-to-digital converter (ADC) performs the reverse function. DACs are commonly used in musi ...
). This produces an analog electrical signal nearly identical to the original, which then drives a loudspeaker in the handset of the receiving phone. In other words, whenever someone uses a telephone, the sound waves from the speaker's voice are encoded into PCM for switching and then those sound waves are immediately reconstructed and played on the other end. The speaker's voice is delayed in the process by a small fraction of one second — it is not "live", it is reconstructed — delayed only minutely. The deployment of digital telephony means that all this conversion now takes place in the phones themselves and the digital switches in between are there only to route data packets. Individual
local loop In telephony, the local loop (also referred to as the local tail, subscriber line, or in the aggregate as the last mile) is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the co ...
telephone lines are connected to a remote concentrator. In many cases, the concentrator is co-located in the same building as the switch. The interface between remote concentrators and telephone switches has been standardised by
ETSI The European Telecommunications Standards Institute (ETSI) is an independent, not-for-profit, standardization organization operating in the field of Information and communications technology, information and communications. ETSI supports the de ...
as the V5 protocol. Concentrators are used because most telephones are idle most of the day, hence the traffic from hundreds or thousands of them may be concentrated into only tens or hundreds of shared connections. Some telephone switches do not have concentrators directly connected to them, but rather are used to connect calls between other telephone switches. These complex machines are referred to as "carrier-level" switches or tandem switches. Some telephone exchange buildings in small towns house only ''remote'' or ''satellite'' switches, and are homed upon a "parent" switch, usually several kilometres away. The remote switch is dependent on the parent switch for routing. Unlike a digital loop carrier, a remote switch can route calls between local phones itself, without using trunks to the parent switch. 300px, Map of wire center locations in the US 300px, Map of central office locations in the US


The switch's place in the network

Telephone switches are a small component of a large network. A major part, in terms of expense, maintenance, and logistics of the telephone system is outside plant, which is the wiring outside the central office. While many subscribers were served with party-lines in the middle of the 20th century, it was the goal that each subscriber telephone station were connected to an individual pair of wires from the switching system. A typical central office may have tens of thousands of pairs of wires that appear on terminal blocks called the main distribution frame (MDF). A component of the MDF is protection: fuses or other devices that protect the switch from lightning, shorts with electric power lines, or other foreign voltages. In a typical telephone company, a large database tracks information about each subscriber pair and the status of each jumper. Before computerization of Bell System records in the 1980s, this information was handwritten in pencil in accounting ledger books. To reduce the expense of outside plant, some companies use " pair gain" devices to provide telephone service to subscribers. These devices are used to provide service where existing copper facilities have been exhausted or by siting in a neighborhood, can reduce the length of copper pairs, enabling digital services such as
Integrated Services Digital Network Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. ...
(ISDN) or
digital subscriber line Digital subscriber line (DSL; originally digital subscriber loop) is a family of technologies that are used to transmit digital data over telephone lines. In telecommunications marketing, the term DSL is widely understood to mean asymmetric dig ...
(DSL). Pair gain or digital loop carriers (DLCs) are located outside the central office, usually in a large neighborhood distant from the CO. DLCs are often referred to as Subscriber Loop Carriers (SLCs), after a
Lucent Lucent Technologies, Inc. was an American multinational telecommunications equipment company headquartered in Murray Hill, New Jersey. It was established on September 30, 1996, through the divestiture of the former AT&T Technologies busines ...
proprietary product. DLCs can be configured as universal (UDLCs) or integrated (IDLCs). ''Universal DLC''s have two terminals, a central office terminal (COT) and a remote terminal (RT), that function similarly. Both terminals interface with analog signals, convert to digital signals, and transport to the other side where the reverse is performed. Sometimes, the transport is handled by separate equipment. In an ''Integrated DLC'', the COT is eliminated. Instead, the RT is connected digitally to equipment in the telephone switch. This reduces the total amount of equipment required. Switches are used in both local central offices and in long distance centers. There are two major types in the
Public switched telephone network The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists o ...
(PSTN), the
Class 4 telephone switch A class-4, or tandem, telephone switch is a U.S. telephone company central office telephone exchange used to interconnect local exchange carrier offices for long distance communications in the public switched telephone network. A class-4 switc ...
es designed for toll or switch-to-switch connections, and the Class 5 telephone switches or subscriber switches, which manage connections from subscriber telephones. Since the 1990s, hybrid Class 4/5 switching systems that serve both functions have become common. Another element of the telephone network is time and timing. Switching, transmission and billing equipment may be slaved to very high accuracy 10 MHz standards which synchronize time events to very close intervals. Time-standards equipment may include Rubidium- or Caesium-based standards and a
Global Positioning System The Global Positioning System (GPS) is a satellite-based hyperbolic navigation system owned by the United States Space Force and operated by Mission Delta 31. It is one of the global navigation satellite systems (GNSS) that provide ge ...
receiver.


Switch design

Long-distance switches may use a slower, more efficient switch-allocation algorithm than central offices, because they have near 100% utilization of their input and output channels. Central offices have more than 90% of their channel capacity unused. Traditional telephone switches connected physical circuits (e.g., wire pairs) while modern telephone switches use a combination of space- and time-division switching. In other words, each voice channel is represented by a time slot (say 1 or 2) on a physical wire pair (A or B). In order to connect two voice channels (say A1 and B2) together, the telephone switch interchanges the information between A1 and B2. It switches both the time slot and physical connection. To do this, it exchanges data between the time slots and connections 8,000 times per second, under control of digital logic that cycles through electronic lists of the current connections. Using both types of switching makes a modern switch far smaller than either a space or time switch could be by itself. The structure of a switch is an odd number of layers of smaller, simpler subswitches. Each layer is interconnected by a web of wires that goes from each subswitch, to a set of the next layer of subswitches. In some designs, a physical (space) switching layer alternates with a time switching layer. The layers are symmetric, because in a telephone system callers can also be called. Other designs use time-switching only, throughout the switch. A time-division subswitch reads a complete cycle of time slots into a memory, and then writes it out in a different order, also under control of a cyclic computer memory. This causes some delay in the signal. A space-division subswitch switches electrical paths, often using some variant of a nonblocking minimal spanning switch, or a crossover switch.


Fault tolerance

Composite switches are inherently fault-tolerant. If a subswitch fails, the controlling computer can sense the failure during a periodic test. The computer marks all the connections to the subswitch as "in use". This prevents new calls, and does not interrupt established calls. As established calls end, the subswitch becomes unused, and can be repaired. When the next test succeeds, the switch returns to full operation. To prevent frustration with unsensed failures, all the connections between layers in the switch are allocated using first-in-first-out lists (queues). As a result, if a connection is faulty or noisy and the customer hangs up and redials, they will get a different set of connections and subswitches. A last-in-first-out (stack) allocation of connections might cause a continuing string of very frustrating failures.


Fire and disaster recovery

A central office is almost always a
single point of failure A single point of failure (SPOF) is a part of a system that would Cascading failure, stop the entire system from working if it were to fail. The term single point of failure implies that there is not a backup or redundant option that would enab ...
for local calls. As the capacity of individual switches and the optical fibre which interconnects them increases, potential disruption caused by destruction of one local office will only be magnified. Multiple fibre connections can be used to provide redundancy to voice and data connections between switching centres, but careful network design is required to avoid situations where a main fibre and its backup both go through the same damaged central office as a potential common mode failure.


See also

*
History of telecommunication The history of telecommunication began with the use of smoke signals and drum (communication), drums in Africa, Asia, and the Americas. In the 1790s, the first fixed semaphore line, semaphore systems emerged in Europe. However, it was not until ...
* International gateway exchange * List of telephone switches * Pair gain system * Softswitch * PSTN network topology * Plesiochronous digital hierarchy *
Telephone exchange names A telephone exchange name or central office name was a distinguishing and memorable name assigned to a telephone exchange, central office. It identified the switching system to which a telephone was connected, and facilitated the connection of te ...
*
Automatic call distributor An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organiz ...
* Public utility building * Network Equipment-Building System *
Point of presence A point of presence (PoP) is an artificial demarcation point or network interface point between communicating entities. A common example is an ISP point of presence, the local access point that allows users to connect to the Internet with their ...


References


External links


patent 252,576 for the first telephone switchboard in 1881
{{DEFAULTSORT:Exchange, Telephone Telephony equipment Telecommunications infrastructure Exchanges Hungarian inventions