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Cincinnati Bell, Inc., doing business as Altafiber, is a regional
telecommunications service provider Telecommunication, often used in its plural form or abbreviated as telecom, is the transmission of information over a distance using electronic means, typically through cables, radio waves, or other communication technologies. These means of ...
based in
Cincinnati Cincinnati ( ; colloquially nicknamed Cincy) is a city in Hamilton County, Ohio, United States, and its county seat. Settled in 1788, the city is located on the northern side of the confluence of the Licking River (Kentucky), Licking and Ohio Ri ...
,
Ohio Ohio ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Erie to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the ...
, United States. It provides
landline A landline is a physical telephone connection that uses metal wires or optical fiber from the subscriber's premises to the network, allowing multiple phones to operate simultaneously on the same phone number. It is also referred to as plain old ...
telephone,
fiber-optic An optical fiber, or optical fibre, is a flexible glass or plastic fiber that can transmit light from one end to the other. Such fibers find wide usage in fiber-optic communications, where they permit transmission over longer distances and at ...
Internet, and
IPTV Internet Protocol television (IPTV), also called TV over broadband, is the service delivery of television over Internet Protocol (IP) networks. Usually sold and run by a Telephone company, telecom provider, it consists of broadcast live telev ...
services through its
subsidiaries A subsidiary, subsidiary company, or daughter company is a company completely or partially owned or controlled by another company, called the parent company or holding company, which has legal and financial control over the subsidiary company. Unl ...
Altafiber Home Phone and Hawaiian Telcom, which are the
incumbent local exchange carrier An incumbent local exchange carrier (ILEC) is a local telephone company which held the regional monopoly on landline service before the market was opened to competitive local exchange carriers, or the corporate successor of such a firm, in the Un ...
s for the
Greater Cincinnati The Cincinnati metropolitan area (also known as the Cincinnati Tri-State area or Greater Cincinnati) is a metropolitan area with its core in Ohio and Kentucky. Its largest city is Cincinnati and includes surrounding counties in the U.S. states ...
metropolitan area (aka "The Tri-State") and
Hawaii Hawaii ( ; ) is an island U.S. state, state of the United States, in the Pacific Ocean about southwest of the U.S. mainland. One of the two Non-contiguous United States, non-contiguous U.S. states (along with Alaska), it is the only sta ...
. Other subsidiaries provide enterprise
information technology Information technology (IT) is a set of related fields within information and communications technology (ICT), that encompass computer systems, software, programming languages, data processing, data and information processing, and storage. Inf ...
services and
long distance calling In telecommunications, a long-distance call (U.S.) or trunk call (also known as a toll call in the UK ) is a telephone call made to a location outside a defined local calling area. Long-distance calls are typically charged a higher billing rate t ...
. Cincinnati Bell was founded in 1873 as a
telegraph Telegraphy is the long-distance transmission of messages where the sender uses symbolic codes, known to the recipient, rather than a physical exchange of an object bearing the message. Thus flag semaphore is a method of telegraphy, whereas ...
company and for much of its history was a
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
franchisee. In the 1990s, Cincinnati Bell expanded into
Internet access Internet access is a facility or service that provides connectivity for a computer, a computer network, or other network device to the Internet, and for individuals or organizations to access or use applications such as email and the World Wide ...
and
mobile phone A mobile phone or cell phone is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones ( landline phones). This rad ...
services. The company divested its mobile phone service in 2014 to focus on enterprise and fiber-optic services. It was acquired in September 2021 by
Macquarie Infrastructure and Real Assets Macquarie Group Limited (), more commonly known as Macquarie Bank, is an Australian Multinational corporation, multinational investment banking and financial services group headquartered in Sydney and listed on the Australian Securities Exchang ...
, and began doing business as Altafiber in March 2022.


History

Cincinnati Bell was founded as the City and Suburban Telegraph Association on July 5, 1873. Founder Charles Kilgour had run the
Cincinnati Street Railway Cincinnati Street Railway (CSR) was the public transit operator in Cincinnati, Ohio, from 1859 to 1952. The company ceased streetcar operations and was renamed Cincinnati Transit Company. The company was founded in 1859 and was one of several o ...
with his brother John but became homebound after an accident and began running his business from home via
telegraph Telegraphy is the long-distance transmission of messages where the sender uses symbolic codes, known to the recipient, rather than a physical exchange of an object bearing the message. Thus flag semaphore is a method of telegraphy, whereas ...
. The City and Suburban Telegraph Association ran telegraph lines between homes and businesses beginning in 1873, three years before the invention of the
telephone A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most ...
. In 1878, it gained exclusive rights to the
Bell A bell /ˈbɛl/ () is a directly struck idiophone percussion instrument. Most bells have the shape of a hollow cup that when struck vibrates in a single strong strike tone, with its sides forming an efficient resonator. The strike may be m ...
franchise within a radius of Cincinnati, becoming the first telephone exchange in Ohio and the tenth in the United States. It has substantially the same three-state
incumbent local exchange carrier An incumbent local exchange carrier (ILEC) is a local telephone company which held the regional monopoly on landline service before the market was opened to competitive local exchange carriers, or the corporate successor of such a firm, in the Un ...
territory today. On August 21, 1877, it signed its first telephone customer, the Cincinnati Gas-Light and Coke Company (later known as
Cincinnati Gas and Electric Cinergy Corp. ( ) was an energy company based in Cincinnati, Ohio, United States, from 1994 to 2006. Its name is a play on the words "synergy", "energy", and "Cincinnati". History Cinergy was created on October 24, 1994, from the merger of the C ...
). The company was renamed Cincinnati and Suburban Bell Telephone Company in 1903. From 1930 to 1952, the company converted its exchanges from staffed switchboards to dial service. Seven-digit dialing was introduced in 1962. In 1968, electromechanical switching equipment was replaced by one of the first electronic switching systems. The company formally simplified its name to Cincinnati Bell in 1971. In May 1999, the Public Utilities Commission of Ohio awarded Cincinnati Bell Long Distance the right to offer local wireline telephone service in 55 counties outside its incumbent territory and the company began to resell business local phone service in these counties, in competition with incumbent carrier
Ameritech AT&T Teleholdings, Inc., formerly known as Ameritech Corporation (and, before that, American Information Technologies Corporation), was an American telecommunications company that arose out of the 1984 AT&T divestiture. Ameritech was one of the ...
. During the 1990s, Cincinnati Bell acquired a nationwide transmission network formerly known as IXC Communications and changed its corporate name to "Broadwing Communications", although the local telephone operations continued to operate under the traditional Cincinnati Bell name. The acquisition fell short of expectations due to intense competition and lackluster demand and left Broadwing with over $ in debt. In 2004, the holding company divested the long-distance operation as Broadwing Corporation and changed its name back to Cincinnati Bell. In 2002, Cincinnati Bell sold Cincinnati Bell Directory, consisting of its directory operations, to Spectrum Equity. The resulting company is named CBD Media. The sale marked the first time a former
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
-affiliated company had sold off its directory operations. In 2003, when
BellSouth BellSouth, LLC (stylized as ''BELLSOUTH'' and formerly known as BellSouth Corporation) was an American telecommunications holding company based in Atlanta, Georgia. BellSouth was one of the seven original Regional Bell Operating Companies after ...
exited the payphone market, some former BellSouth payphones in Kentucky were sold to Cincinnati Bell. In 2017, Cincinnati Bell acquired
Toronto Toronto ( , locally pronounced or ) is the List of the largest municipalities in Canada by population, most populous city in Canada. It is the capital city of the Provinces and territories of Canada, Canadian province of Ontario. With a p ...
-based OnX Enterprise Solutions for $. On July 2, 2018, Cincinnati Bell acquired Hawaiian Telcom Holdco, Inc., parent of local telephone company Hawaiian Telcom, for $. The Hawaiian Telcom acquisition grew Cincinnati Bell's fiber network to over . In September 2021, Cincinnati Bell was acquired by
Macquarie Infrastructure and Real Assets Macquarie Group Limited (), more commonly known as Macquarie Bank, is an Australian Multinational corporation, multinational investment banking and financial services group headquartered in Sydney and listed on the Australian Securities Exchang ...
. On March 2, 2022, shortly after its acquisition by Macquarie, the company announced it would begin
doing business as A trade name, trading name, or business name is a pseudonym used by companies that do not operate under their registered company name. The term for this type of alternative name is fictitious business name. Registering the fictitious name with ...
"Altafiber". The company's legal name, Cincinnati Bell Inc., was not immediately affected.


Relationship to the Bell System

Cincinnati Bell and Southern New England Telephone (SNET) were the only two companies in the old
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
in which
AT&T Corporation AT&T Corporation, an abbreviation for its former name, the American Telephone and Telegraph Company, was an American telecommunications company that provided voice, video, data, and Internet telecommunications and professional services to busi ...
only owned minority stakes. Therefore, neither was considered a Regional Bell Operating Company (RBOC) for regulatory purposes, restrictions placed on the Baby Bells did not apply to these two companies, and AT&T was not obligated to dispose of their ownership stakes in the companies. AT&T owned 32.6% of Cincinnati Bell until 1984, at which point the shares AT&T owned were placed into a trust and then sold. Cincinnati Bell was, from 2006 to 2022, the only former Bell System company that continued to publicly do business under the "Bell" name. In July 2006, Cincinnati Bell removed the final iteration of the Bell logo—designed in 1969 by
Saul Bass Saul Bass (; May 8, 1920 – April 25, 1996) was an American graphic designer and Academy Awards, Oscar-winning filmmaker, best known for his design of motion-picture title sequences, film posters, and logo, corporate logos. During his 4 ...
—from most of its corporate branding, leaving only a stylized wordmark. However, the company continued to use the Bell logo in promotional materials for residential landline and long-distance service until it adopted a new logo in 2016.


Service area

Cincinnati Bell's conventional telecommunications services are concentrated in markets where its subsidiaries have historically enjoyed
incumbent local exchange carrier An incumbent local exchange carrier (ILEC) is a local telephone company which held the regional monopoly on landline service before the market was opened to competitive local exchange carriers, or the corporate successor of such a firm, in the Un ...
(ILEC) status. Since the 1870s, Cincinnati Bell Telephone has been the ILEC within a radius of approximately from downtown
Cincinnati Cincinnati ( ; colloquially nicknamed Cincy) is a city in Hamilton County, Ohio, United States, and its county seat. Settled in 1788, the city is located on the northern side of the confluence of the Licking River (Kentucky), Licking and Ohio Ri ...
. , the three-state territory consists of: * Hamilton County, most of Clermont and
Butler A butler is a person who works in a house serving and is a domestic worker in a large household. In great houses, the household is sometimes divided into departments, with the butler in charge of the dining room, wine cellar, and pantries, pantr ...
counties, and a small part of Warren County in Ohio * Boone, Campbell, Gallatin, Grant, Kenton, and Pendleton counties in Kentucky *
West Harrison, Indiana West Harrison is a town in Harrison Township, Dearborn County, Indiana, Harrison Township, Dearborn County, Indiana, Dearborn County, Indiana, United States. The population was 289 at the 2010 United States census, 2010 census. History Settlers ...
Beyond its ILEC territory, Cincinnati Bell Telephone additionally serves Mason,
Lebanon Lebanon, officially the Republic of Lebanon, is a country in the Levant region of West Asia. Situated at the crossroads of the Mediterranean Basin and the Arabian Peninsula, it is bordered by Syria to the north and east, Israel to the south ...
, and the
Dayton metropolitan area Metro Dayton or the Miami Valley, or more formally the Dayton–Kettering–Beavercreek, OH Metropolitan Statistical Area, as defined by the United States Census Bureau, is an area consisting of three counties in the Miami Valley region of Ohio a ...
through its subsidiary Cincinnati Bell Extended Territories. Hawaiian Telcom, which Cincinnati Bell acquired in 2018, is the ILEC for the entire state of
Hawaii Hawaii ( ; ) is an island U.S. state, state of the United States, in the Pacific Ocean about southwest of the U.S. mainland. One of the two Non-contiguous United States, non-contiguous U.S. states (along with Alaska), it is the only sta ...
. OnX provides enterprise IT solutions in the United States, Canada, and United Kingdom.


Services

Cincinnati Bell has historically focused on traditional landline service, but in recent decades it has expanded into adjacent communications and entertainment services. , legacy voice service makes up only a quarter of the company's revenue.


Landline service

Cincinnati Bell provides
landline A landline is a physical telephone connection that uses metal wires or optical fiber from the subscriber's premises to the network, allowing multiple phones to operate simultaneously on the same phone number. It is also referred to as plain old ...
PSTN The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists ...
local and
long-distance calling In telecommunications, a long-distance call (U.S.) or trunk call (also known as a toll call in the UK ) is a telephone call made to a location outside a defined local calling area. Long-distance calls are typically charged a higher billing rate t ...
. In recent years, the company has seen subscriptions to these traditional services decline due to competition from cable and wireless providers.


Internet access

Cincinnati Bell offers Internet access to customers in its service area. Its primary competitor for broadband Internet access is
Charter A charter is the grant of authority or rights, stating that the granter formally recognizes the prerogative of the recipient to exercise the rights specified. It is implicit that the granter retains superiority (or sovereignty), and that the ...
Spectrum Internet.


Fiber optics

In late 2009, Cincinnati Bell started offering a
fiber-optic communication Fiber-optic communication is a form of optical communication for transmitting information from one place to another by sending pulses of infrared or visible light through an optical fiber. The light is a form of carrier wave that is modul ...
s (Internet, telephone, and
IPTV Internet Protocol television (IPTV), also called TV over broadband, is the service delivery of television over Internet Protocol (IP) networks. Usually sold and run by a Telephone company, telecom provider, it consists of broadcast live telev ...
) service called Fioptics, similar to the U-verse service offered by
AT&T AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the w ...
and the FiOS service offered by
Verizon Communications Verizon Communications Inc. ( ), is an American telecommunications company headquartered in New York City. It is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the ...
. Cincinnati Bell's Fioptics provides Internet at speeds from 5 Mbit/s up to 2 Gbit/s to over 500,000 homes in the
Cincinnati metropolitan area The Cincinnati metropolitan area (also known as the Cincinnati Tri-State area or Greater Cincinnati) is a metropolitan area with its Urban area, core in Ohio and Kentucky. Its largest city is Cincinnati and includes surrounding counties in the U. ...
. The availability is limited to areas wired for Fioptics, and other Fioptics services are not required. In areas now covered by Fioptics, Cincinnati Bell no longer offers ADSL-only speeds greater than 5 Mbit/s. , Cincinnati Bell's fiber optic network extends nearly .


Electricity

In 2011, Cincinnati Bell became the first telecommunications company to also provide retail energy service. Through a partnership with Viridian Energy, Cincinnati Bell Energy competes with several other alternative electricity retailers for the power generation portion of customers' electricity bills. The subsidiary advertises that its service is entirely sourced from National Wind.


Former services


Wireless telephony

From 1998 until 2015, Cincinnati Bell Wireless (CBW) offered
GSM The Global System for Mobile Communications (GSM) is a family of standards to describe the protocols for second-generation (2G) digital cellular networks, as used by mobile devices such as mobile phones and Mobile broadband modem, mobile broadba ...
wireless service in southeastern
Indiana Indiana ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Michigan to the northwest, Michigan to the north and northeast, Ohio to the east, the Ohio River and Kentucky to the s ...
, southwestern
Ohio Ohio ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Erie to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the ...
, and northwestern
Kentucky Kentucky (, ), officially the Commonwealth of Kentucky, is a landlocked U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders Illinois, Indiana, and Ohio to the north, West Virginia to the ...
. It was sold at
Best Buy Best Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music, it was r ...
,
Circuit City Circuit City Corporation, Inc., formerly Circuit City Stores, Inc., is an American consumer electronics retail company, which was founded in 1949 by Samuel Wurtzel as the Wards Company, operated stores across the United States, and pioneered th ...
(until 2009), Office Depot, and participating
Kroger The Kroger Company, or simply Kroger, is an American retail company that operates (either directly or through its subsidiaries) supermarkets and multi-department stores throughout the United States. Founded by Bernard Kroger in 1883 in Cinc ...
locations. It offered
HSPA+ HSPA may refer to: * High Speed Packet Access, a mobile broadband technology * Hawaiian Sugar Planters' Association Education * High School Proficiency Assessment * Humphrey School of Public Affairs, an American public policy school * Hunte ...
service in most of
Hamilton County, Ohio Hamilton County is located in the southwestern corner of the U.S. state of Ohio. As of the 2020 United States census, 2020 census, the population was 830,639, making it the List of counties in Ohio, third-most populous county in Ohio. The coun ...
, and parts of surrounding counties;
EDGE Edge or EDGE may refer to: Technology Computing * Edge computing, a network load-balancing system * Edge device, an entry point to a computer network * Adobe Edge, a graphical development application * Microsoft Edge, a web browser developed by ...
service in
Dayton Dayton () is a city in Montgomery County, Ohio, United States, and its county seat. It is the List of cities in Ohio, sixth-most populous city in Ohio, with a population of 137,644 at the 2020 United States census, 2020 census. The Dayton metro ...
and
Oxford Oxford () is a City status in the United Kingdom, cathedral city and non-metropolitan district in Oxfordshire, England, of which it is the county town. The city is home to the University of Oxford, the List of oldest universities in continuou ...
; and
GSM The Global System for Mobile Communications (GSM) is a family of standards to describe the protocols for second-generation (2G) digital cellular networks, as used by mobile devices such as mobile phones and Mobile broadband modem, mobile broadba ...
service elsewhere. The local coverage area extended north to Celina and Urbana, east to Hillsboro, south to
Corinth Corinth ( ; , ) is a municipality in Corinthia in Greece. The successor to the ancient Corinth, ancient city of Corinth, it is a former municipality in Corinthia, Peloponnese (region), Peloponnese, which is located in south-central Greece. Sin ...
and
Warsaw Warsaw, officially the Capital City of Warsaw, is the capital and List of cities and towns in Poland, largest city of Poland. The metropolis stands on the Vistula, River Vistula in east-central Poland. Its population is officially estimated at ...
, and west to Batesville. Cincinnati Bell's
prepaid mobile phone A prepaid mobile device, also known as a pay-as-you-go (PAYG), pay-as-you-talk, pay and go, go-phone, or prepay, is a mobile device such as a smartphone, phone for which credit is purchased in advance of service use. The purchased credit is us ...
products were sold under the same i-wireless brand as an unrelated service by locally based
Kroger The Kroger Company, or simply Kroger, is an American retail company that operates (either directly or through its subsidiaries) supermarkets and multi-department stores throughout the United States. Founded by Bernard Kroger in 1883 in Cinc ...
. Cincinnati Bell made its first foray into wireless telephony around 1986, when it acquired a 45% stake in Ameritech Cellular. On February 2, 1998, Cincinnati Bell acquired 80% of AT&T Wireless Services's new Cincinnati-Dayton PCS network for over $100 million. Cincinnati Bell's subsidiary Cincinnati Bell Wireless was responsible for marketing and sales, while AT&T Wireless handled technical operations for the joint venture. Wireless service began by June in Cincinnati and by September in Dayton, eventually covering a 21-county area. When AT&T Wireless was purchased by Cingular, now known as AT&T Mobility, control of its 20% stake also passed to Cingular. On February 17, 2006, Cincinnati Bell took full control of CBW by purchasing Cingular's stake for $83 million. As a part of the deal, Cincinnati Bell and Cingular secured lower
roaming Roaming is a wireless Wireless communication (or just wireless, when the context allows) is the transfer of information (''telecommunication'') between two or more points without the use of an electrical conductor, optical fiber or oth ...
charges on each other's respective GSM networks. On April 7, 2014, Cincinnati Bell announced plans to sell its wireless spectrum and other assets to Verizon Wireless, as part of a planned emphasis on enterprise and entertainment services such as Fioptics. Cincinnati Bell Wireless ended service on February 28, 2015, and the company's retail locations began selling Verizon products.


Directories

Like other
Bell System The Bell System was a system of telecommunication companies, led by the Bell Telephone Company and later by the AT&T Corporation, American Telephone and Telegraph Company (AT&T), that dominated the telephone services industry in North America fo ...
–affiliated companies, Cincinnati Bell published a series of local
telephone directories A telephone directory, commonly called a telephone book, telephone address book, phonebook, or the white and yellow pages, is a listing of telephone subscribers in a geographical area or subscribers to services provided by the organization that ...
, beginning in 1879. In 2002, it spun off these operations as CBD Media.


Retail presence

Cincinnati Bell originally operated a chain of Cincinnati Bell Phone Center locations until 1992, when it sold the retail chain to
AT&T AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the w ...
. It reentered the retail space in 1998 with three Store@Cincinnati Bell retail locations. , the company operates nine Cincinnati Bell Stores.


Downtown Cincinnati presence

Cincinnati Bell's headquarters are located in the Atrium Two building on 4th Street in Downtown Cincinnati. The company's former headquarters and
telephone exchange A telephone exchange, telephone switch, or central office is a central component of a telecommunications system in the public switched telephone network (PSTN) or in large enterprises. It facilitates the establishment of communication circuits ...
on 7th Street is known as the Cincinnati and Suburban Telephone Company Building. It was added to the
National Register of Historic Places The National Register of Historic Places (NRHP) is the Federal government of the United States, United States federal government's official United States National Register of Historic Places listings, list of sites, buildings, structures, Hist ...
in 1995. Next door is a
data center A data center is a building, a dedicated space within a building, or a group of buildings used to house computer systems and associated components, such as telecommunications and storage systems. Since IT operations are crucial for busines ...
operated by CyrusOne, a former Cincinnati Bell subsidiary. It originally opened in 1975 as Cincinnati Bell's central Switching Center. Cincinnati Bell owns the naming rights to the
Cincinnati Bell Connector The Connector is a tram, streetcar system in Cincinnati, Ohio, United States. The system opened to passengers on September 9, 2016. The streetcar operates on a loop from The Banks, Cincinnati, The Banks, Great American Ball Park, Paycor Stadiu ...
streetcar line that traverses the downtown area. In August 2016, Cincinnati Bell paid $ to rename the line for 10 years. From 2007 to 2014 Cincinnati Bell also sponsored the annual Cincinnati Bell/WEBN Riverfest, one of the largest fireworks displays in the Midwest.


See also

* Ohio Bell


References


External links

*
Bell Operating Companies (from Bell System Memorial)
{{Authority control Bell System Internet service providers of the United States Broadband American companies established in 1873 Telecommunications companies established in 1873 Companies based in Cincinnati Companies formerly listed on the New York Stock Exchange Communications in Indiana Communications in Kentucky Communications in Ohio 1873 establishments in Ohio 2021 mergers and acquisitions Private equity portfolio companies Privately held companies based in Ohio