5-1-1 is a transportation and traffic information telephone

hotline A hotline is a Point-to-point (telecommunications), point-to-point information transfer, communications Data link, link in which a telephone call, call is automatically directed to the preselected destination without any additional action by t ...

in some regions of the

United States The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...

and

Canada Canada is a country in North America. Its Provinces and territories of Canada, ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's List of coun ...

. Travelers can dial 511, a three-digit

telephone number A telephone number is the address of a Telecommunications, telecommunication endpoint, such as a telephone, in a telephone network, such as the public switched telephone network (PSTN). A telephone number typically consists of a Number, sequ ...

, on

landline A landline is a physical telephone connection that uses metal wires or optical fiber from the subscriber's premises to the network, allowing multiple phones to operate simultaneously on the same phone number. It is also referred to as plain old ...

s and most mobile phones. The number has also extended to be the default name of many state and provincial transportation department road conditions Web sites, such as Wisconsin's site. It is an example of an N11 code, part of the

North American Numbering Plan The North American Numbering Plan (NANP) is an integrated telephone numbering plan for twenty-five regions in twenty countries, primarily in North America and the Caribbean. This group is historically known as World Zone 1, World Numbering Zone ...

. 5-1-1 services in the United States are organized by state or region. Some 5-1-1 services are limited to information for drivers regarding road conditions and traffic. Other services have a wider scope, also providing information on

public transport Public transport (also known as public transit, mass transit, or simply transit) are forms of transport available to the general public. It typically uses a fixed schedule, route and charges a fixed fare. There is no rigid definition of whic ...

carpool Carpooling is the sharing of Automobile, car journeys so that more than one person travels in a car, and prevents the need for others to have to drive to a location themselves. Carpooling is considered a Demand-Responsive Transport (DRT) serv ...

ing and other services.

In the United States

History and implementation

Beginning as a research project at the University of North Dakota in the Summer 1995, an Advanced Traveler Information System, known by its phone number #SAFE (#7233). This initial system provided the proof of concept for a statewide application across both North and South Dakota, and later Minnesota. This system proved that all interstates, and state highways, could be covered and information about these roadways could be provided to travelers on demand 24/7. After more than 5 years of around the clock operations, the principles that established the operational and business rules of the #SAFE program were adopted by the FHWA as the initial guidelines of what was to later become 5-1-1. In March 1998, a 3-digit dialing code was launched in the Cincinnati–Northern Kentucky metropolitan area for the ARTIMIS project. The SmarTraveler service, operated by SmartRoute Systems for the Kentucky Transportation Cabinet since 1995, had been using a 7-digit code (333-3333) which was available to landline phones in both Cincinnati and Northern Kentucky area codes, but cellular callers had to dial a separate code (*1) to access the same touch-tone traffic system. SmartRoute Systems and KYTC negotiated with the two active cellular carriers and Cincinnati Bell and reached an agreement on allowing a 3-digit code "2-1-1" (a number agreed by the carriers), making this the "first in the nation". This implementation was seen as proof that wireless carriers could implement short-codes without a * or # prefix requirement, and led to a series of discussions with the USDOT and the FCC pushing the carriers to release the number (which they viewed as precious internal resources). On October 2, 1996, Eli Sherer of SmartRoute Systems, along with representatives from ITS America, the USDOT Joint Program Office, and others met with the FCC regarding the possibility of reserving an N11 number nationwide for Advanced Traveler Information Systems. This meeting led to further discussions at ITS America and USDOT, and the information provided was used and molded into the USDOT petition to the FCC for a 3-digit code for ATIS. The USDOT petition (as noted below) did NOT request a specific N11 number; When the FCC ruling was made on July 21, 2001, the 511 code was "ASSIGNED as a national abbreviated dialing code to be used exclusively for access to travel information services," and at the same time, the 211 code was "ASSIGNED as a national abbreviated dialing code to be used to access community information and referral services." Therefore, the 211 code that had been in use in Cincinnati since 1998 was changed to 511. As of March 2001, at least 300 telephone numbers existed for travel information systems in the United States. To overcome the confusion caused by this array of numbers, the

United States Department of Transportation The United States Department of Transportation (USDOT or DOT) is one of the executive departments of the U.S. federal government. It is headed by the secretary of transportation, who reports directly to the president of the United States a ...

(USDOT) petitioned the

Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States government that regulates communications by radio, television, wire, internet, wi-fi, satellite, and cable across the United States. The FCC maintains j ...

(FCC) for a national assignment of a single three-digit N11 dialing code. On July 21, 2000, the FCC assigned 511 as a nationwide telephone number for

intelligent transportation system An intelligent transportation system (ITS) is an advanced application that aims to provide services relating to different modes of transport and traffic management and enable users to be better informed and make safer, more coordinated, and 's ...

(ITS) traveler information, along with 2-1-1 for social services. Its use is being promoted by the USDOT's ITS initiative.

"On March 8, 1999, the U.S. Department of Transportation (U.S. DOT) petitioned the Federal Communications Commission (FCC) to designate a nationwide three-digit telephone number for traveler information.
On July 21, 2000, the FCC designated 511 as the United States' national travel information telephone number."

The first 511 traveler information system to launch was the Cincinnati area's ARTIMIS hotline in June 2001. The first statewide 511 traveler information system was launched across the state of Nebraska in October 2001. Eight states, from Alaska to Maine, pooled resources and expertise to develop the 511 voice-activated phone service for travelers. Led by the Iowa DOT, the multi-state consortium received $700,000 from the Federal Highway Administration to help pay for system design and software development. Each state also provided a 20 percent matching fund, boosting total funds to nearly $900,000. In addition to Iowa, the participating states in the consortium (as of 2011) are Idaho, Indiana, Kentucky, Louisiana, Maine, Minnesota, New Hampshire, Rhode Island, Sacramento Area Council of Governments, and Vermont. Individual states have the lead role in coordinating 511 deployments. National leadership is provided by the 511 Deployment Coalition. Led by the American Association of State Highway and Transportation Officials (AASHTO), and including travel information experts from more than 30 organizations, the Coalition has developed voluntary guidelines for state transportation agencies to follow when planning 511 service for their states or regions. Other leading member organizations of the Coalition include the American Public Transportation Association (APTA), the Intelligent Transportation Society of America (ITS America), and the U.S. Department of Transportation.

Active systems

Active 511 systems (in order of deployment date) as of January 31, 2010: *

Ohio Ohio ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Erie to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the ...

Nebraska Nebraska ( ) is a landlocked U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders South Dakota to the north; Iowa to the east and Missouri to the southeast, both across the Missouri River; Ka ...

Utah Utah is a landlocked state in the Mountain states, Mountain West subregion of the Western United States. It is one of the Four Corners states, sharing a border with Arizona, Colorado, and New Mexico. It also borders Wyoming to the northea ...

Hawaii Hawaii ( ; ) is an island U.S. state, state of the United States, in the Pacific Ocean about southwest of the U.S. mainland. One of the two Non-contiguous United States, non-contiguous U.S. states (along with Alaska), it is the only sta ...

Virginia Virginia, officially the Commonwealth of Virginia, is a U.S. state, state in the Southeastern United States, Southeastern and Mid-Atlantic (United States), Mid-Atlantic regions of the United States between the East Coast of the United States ...

Arizona Arizona is a U.S. state, state in the Southwestern United States, Southwestern region of the United States, sharing the Four Corners region of the western United States with Colorado, New Mexico, and Utah. It also borders Nevada to the nort ...

Orlando, Florida Orlando ( ) is a city in and the county seat of Orange County, Florida, United States. The city proper had a population of 307,573 at the 2020 census, making it the fourth-most populous city in Florida behind Jacksonville, Florida, Jacksonville ...

Minnesota Minnesota ( ) is a U.S. state, state in the Upper Midwestern region of the United States. It is bordered by the Canadian provinces of Manitoba and Ontario to the north and east and by the U.S. states of Wisconsin to the east, Iowa to the so ...

Washington state Washington, officially the State of Washington, is a state in the Pacific Northwest region of the United States. It is often referred to as Washington State to distinguish it from the national capital, both named after George Washington ...

Iowa Iowa ( ) is a U.S. state, state in the upper Midwestern United States, Midwestern region of the United States. It borders the Mississippi River to the east and the Missouri River and Big Sioux River to the west; Wisconsin to the northeast, Ill ...

South Dakota South Dakota (; Sioux language, Sioux: , ) is a U.S. state, state in the West North Central states, North Central region of the United States. It is also part of the Great Plains. South Dakota is named after the Dakota people, Dakota Sioux ...

Kentucky Kentucky (, ), officially the Commonwealth of Kentucky, is a landlocked U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders Illinois, Indiana, and Ohio to the north, West Virginia to the ...

statewide *

Los Angeles Los Angeles, often referred to by its initials L.A., is the List of municipalities in California, most populous city in the U.S. state of California, and the commercial, Financial District, Los Angeles, financial, and Culture of Los Angeles, ...

and

Southern California Southern California (commonly shortened to SoCal) is a geographic and Cultural area, cultural List of regions of California, region that generally comprises the southern portion of the U.S. state of California. Its densely populated coastal reg ...

San Francisco Bay Area The San Francisco Bay Area, commonly known as the Bay Area, is a List of regions of California, region of California surrounding and including San Francisco Bay, and anchored by the cities of Oakland, San Francisco, and San Jose, California, S ...

Montana Montana ( ) is a landlocked U.S. state, state in the Mountain states, Mountain West subregion of the Western United States. It is bordered by Idaho to the west, North Dakota to the east, South Dakota to the southeast, Wyoming to the south, an ...

Vermont Vermont () is a U.S. state, state in the New England region of the Northeastern United States. It borders Massachusetts to the south, New Hampshire to the east, New York (state), New York to the west, and the Provinces and territories of Ca ...

North Dakota North Dakota ( ) is a U.S. state in the Upper Midwest, named after the indigenous Dakota people, Dakota and Sioux peoples. It is bordered by the Canadian provinces of Saskatchewan and Manitoba to the north and by the U.S. states of Minneso ...

Alaska Alaska ( ) is a non-contiguous U.S. state on the northwest extremity of North America. Part of the Western United States region, it is one of the two non-contiguous U.S. states, alongside Hawaii. Alaska is also considered to be the north ...

Maine Maine ( ) is a U.S. state, state in the New England region of the United States, and the northeasternmost state in the Contiguous United States. It borders New Hampshire to the west, the Gulf of Maine to the southeast, and the Provinces and ...

New Hampshire New Hampshire ( ) is a U.S. state, state in the New England region of the Northeastern United States. It borders Massachusetts to the south, Vermont to the west, Maine and the Gulf of Maine to the east, and the Canadian province of Quebec t ...

Oregon Oregon ( , ) is a U.S. state, state in the Pacific Northwest region of the United States. It is a part of the Western U.S., with the Columbia River delineating much of Oregon's northern boundary with Washington (state), Washington, while t ...

Kansas Kansas ( ) is a landlocked U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Nebraska to the north; Missouri to the east; Oklahoma to the south; and Colorado to the west. Kansas is named a ...

North Carolina North Carolina ( ) is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, South Carolina to the south, Georgia (U.S. stat ...

Sacramento, California Sacramento ( or ; ; ) is the List of capitals in the United States, capital city of the U.S. state of California and the county seat, seat of Sacramento County, California, Sacramento County. Located at the confluence of the Sacramento Rive ...

, and

Northern California Northern California (commonly shortened to NorCal) is a geocultural region that comprises the northern portion of the U.S. state of California, spanning the northernmost 48 of the state's List of counties in California, 58 counties. Northern Ca ...

Tampa, Florida Tampa ( ) is a city on the Gulf Coast of the United States, Gulf Coast of the U.S. state of Florida. Tampa's borders include the north shore of Tampa Bay and the east shore of Old Tampa Bay. Tampa is the largest city in the Tampa Bay area and t ...

Colorado Colorado is a U.S. state, state in the Western United States. It is one of the Mountain states, sharing the Four Corners region with Arizona, New Mexico, and Utah. It is also bordered by Wyoming to the north, Nebraska to the northeast, Kansas ...

Rhode Island Rhode Island ( ) is a state in the New England region of the Northeastern United States. It borders Connecticut to its west; Massachusetts to its north and east; and the Atlantic Ocean to its south via Rhode Island Sound and Block Is ...

Florida Florida ( ; ) is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia (U.S. state), Georgia to the north, the Atlantic ...

statewide, except for the southwest region *

Idaho Idaho ( ) is a landlocked U.S. state, state in the Pacific Northwest and Mountain states, Mountain West subregions of the Western United States. It borders Montana and Wyoming to the east, Nevada and Utah to the south, and Washington (state), ...

Wyoming Wyoming ( ) is a landlocked U.S. state, state in the Mountain states, Mountain West subregion of the Western United States, Western United States. It borders Montana to the north and northwest, South Dakota and Nebraska to the east, Idaho t ...

Tennessee Tennessee (, ), officially the State of Tennessee, is a landlocked U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders Kentucky to the north, Virginia to the northeast, North Carolina t ...

Nevada Nevada ( ; ) is a landlocked state in the Western United States. It borders Oregon to the northwest, Idaho to the northeast, California to the west, Arizona to the southeast, and Utah to the east. Nevada is the seventh-most extensive, th ...

Jacksonville, Florida Jacksonville ( ) is the most populous city proper in the U.S. state of Florida, located on the Atlantic coast of North Florida, northeastern Florida. It is the county seat of Duval County, Florida, Duval County, with which the City of Jacksonv ...

Louisiana Louisiana ( ; ; ) is a state in the Deep South and South Central regions of the United States. It borders Texas to the west, Arkansas to the north, and Mississippi to the east. Of the 50 U.S. states, it ranks 31st in area and 25 ...

San Diego San Diego ( , ) is a city on the Pacific coast of Southern California, adjacent to the Mexico–United States border. With a population of over 1.4 million, it is the List of United States cities by population, eighth-most populous city in t ...

* Southwestern Florida *

St. Louis, Missouri St. Louis ( , sometimes referred to as St. Louis City, Saint Louis or STL) is an Independent city (United States), independent city in the U.S. state of Missouri. It lies near the confluence of the Mississippi River, Mississippi and the Miss ...

* California Eastern Sierra *

Georgia Georgia most commonly refers to: * Georgia (country), a country in the South Caucasus * Georgia (U.S. state), a state in the southeastern United States Georgia may also refer to: People and fictional characters * Georgia (name), a list of pe ...

* Eastern Massachusetts *

New Jersey New Jersey is a U.S. state, state located in both the Mid-Atlantic States, Mid-Atlantic and Northeastern United States, Northeastern regions of the United States. Located at the geographic hub of the urban area, heavily urbanized Northeas ...

New Mexico New Mexico is a state in the Southwestern United States, Southwestern region of the United States. It is one of the Mountain States of the southern Rocky Mountains, sharing the Four Corners region with Utah, Colorado, and Arizona. It also ...

Nova Scotia Nova Scotia is a Provinces and territories of Canada, province of Canada, located on its east coast. It is one of the three Maritime Canada, Maritime provinces and Population of Canada by province and territory, most populous province in Atlan ...

* New York *

Wisconsin Wisconsin ( ) is a U.S. state, state in the Great Lakes region, Great Lakes region of the Upper Midwest of the United States. It borders Minnesota to the west, Iowa to the southwest, Illinois to the south, Lake Michigan to the east, Michig ...

* Inland Empire (California) *

Pennsylvania Pennsylvania, officially the Commonwealth of Pennsylvania, is a U.S. state, state spanning the Mid-Atlantic (United States), Mid-Atlantic, Northeastern United States, Northeastern, Appalachian, and Great Lakes region, Great Lakes regions o ...

Maryland Maryland ( ) is a U.S. state, state in the Mid-Atlantic (United States), Mid-Atlantic region of the United States. It borders the states of Virginia to its south, West Virginia to its west, Pennsylvania to its north, and Delaware to its east ...

West Virginia West Virginia is a mountainous U.S. state, state in the Southern United States, Southern and Mid-Atlantic (United States), Mid-Atlantic regions of the United States.The United States Census Bureau, Census Bureau and the Association of American ...

California

=San Francisco

Preceded, in 1996, by ''TravInfo'' and 817-1717, travelers in the

can use the 5-1-1 phone service, access transit and traffic information on a Web site, 511.org, which provides information on

mass transit Public transport (also known as public transit, mass transit, or simply transit) are forms of transport available to the general public. It typically uses a fixed schedule, route and charges a fixed fare. There is no rigid definition of whi ...

schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511.org provides information on bicycling, ridesharing, and the

toll road A toll road, also known as a turnpike or tollway, is a public or private road for which a fee (or ''Toll (fee), toll'') is assessed for passage. It is a form of road pricing typically implemented to help recoup the costs of road construction and ...

system FasTrak. 511.org is a service of the Metropolitan Transportation Commission, and was designed by the transportation engineering company ''PB Farradyne'', a division of Parsons Brinckerhoff Quade & Douglas, (later Telvent Farradyne). The system had a fair amount of controversy when it was announced that it would use FasTrak electronic toll tags to track vehicles as they traversed Bay Area freeways. 511 has since stopped using FasTrak toll tag data to provide driving times. Driving times are now derived from GPS probe vehicle-based traffic speed data that 511 purchases from INRIX, Inc. In 2006, the Bay Area's transit coordinator signed an $11 million four-year contract with defense contractor Science Applications International Corporation to operate the local 511 system.

=San Diego

= Users of the San Diego area have access to road, transit, and other information via the phone and Web. They can access transit information on a Web site, which provides information on

schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511sd.com provides information on bicycling, ridesharing, and the

system Fastrak. 511sd.com is a service of the

San Diego Association of Governments The San Diego Association of Governments (SANDAG) is the metropolitan planning organization (MPO) for San Diego County, California. It is an association of local county governments, with policy makers consisting of mayors, councilmembers, and Coun ...

, and was designed by the company ICx Technologies and PB Farradyne (now Telvent Farradyne).

Florida

Florida has an active 511 system that underwent an overhaul in 2009. Central Florida is claimed to have the most-used 511 system in the nation, on a per capita basis.

Georgia

This statewide Georgia Navigator system provides traffic, MARTA/ GRTA and other public transport, rideshare, Clean Air Campaign,

Atlanta Atlanta ( ) is the List of capitals in the United States, capital and List of municipalities in Georgia (U.S. state), most populous city in the U.S. state of Georgia (U.S. state), Georgia. It is the county seat, seat of Fulton County, Georg ...

and

Savannah A savanna or savannah is a mixed woodland-grassland (i.e. grassy woodland) biome and ecosystem characterised by the trees being sufficiently widely spaced so that the canopy does not close. The open canopy allows sufficient light to reach th ...

airport,

Amtrak The National Railroad Passenger Corporation, Trade name, doing business as Amtrak (; ), is the national Passenger train, passenger railroad company of the United States. It operates intercity rail service in 46 of the 48 contiguous United Stat ...

Greyhound The English Greyhound, or simply the Greyhound, is a dog breed, breed of dog, a sighthound which has been bred for coursing, greyhound racing and hunting. Some are kept as show dogs or pets. Greyhounds are defined as a tall, muscular, smooth-c ...

, weather and tourism information in an

interactive voice response Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a ...

(IVR) format. Callers are also given the option of connecting to live operators at the

Georgia Department of Transportation The Georgia Department of Transportation (GDOT) is the organization in charge of developing and maintaining all state and federal roadways in the U.S. state of Georgia (U.S. state), Georgia. In addition to highways, the department also has a li ...

's Transportation Management Center in

. Connecting to operators allows users to report traffic accidents to the Georgia State Patrol or local police or

sheriff A sheriff is a government official, with varying duties, existing in some countries with historical ties to England where the office originated. There is an analogous, although independently developed, office in Iceland, the , which is common ...

s, or request motorist assistance from the Highway Emergency Response Operators (HERO) program. Callers can also connect to adjacent states' 5-1-1 systems, including North Carolina's. In January 2011, the Georgia Department of Transportation launched a mobile application on the iPhone platform to provide iPhone users with a mobile option for up to the minute traffic information found on the website. The application also provides special offers and other information about businesses and organizations who participate in the program. Georgia actually had a system for years before this, using only live operators, and the

code In communications and information processing, code is a system of rules to convert information—such as a letter, word, sound, image, or gesture—into another form, sometimes shortened or secret, for communication through a communicati ...

*DOT (*368), which could not necessarily be used by those mobile phone users who were roaming from elsewhere, as these codes are specific to each phone company. A local 404 number in

metro Atlanta Metro Atlanta, designated by the United States Office of Management and Budget as the Atlanta–Sandy Springs–Roswell metropolitan statistical area, is the most populous metropolitan statistical area in the U.S. state of Georgia and the sixt ...

and a toll-free

800 number A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number is free of charge, unless air-charges apply for mobile telephone service. A toll-free ...

were used for these and landline calls, and still serve as backup for mobile providers that fail to connect.

Kentucky

In Kentucky, 511 services cover traffic and weather conditions, and can also be heard on the radio on the AM dial (the Travelers' Information Station) and at 511.ky.gov.

New England

The New England 511 service covers Maine, New Hampshire and Vermont, providing access to real-time traffic and weather conditions, live cameras, upcoming events and other relevant information. The service was launched in 2022, as a partnership between the

Maine Department of Transportation The Maine Department of Transportation, also known as MaineDOT (occasionally referred to as MDOT), is the office of state government charged with the regulation and maintenance of roads, rail, ferries, and other public transport infrastructure i ...

New Hampshire Department of Transportation The New Hampshire Department of Transportation (NHDOT) is a government agency of the U.S. state of New Hampshire. The Commissioner of NHDOT is Victoria Sheehan. The main office of the NHDOT is located in the J. O. Morton Building in Concord, N ...

and

Vermont Agency of Transportation The Vermont Agency of Transportation (VTrans) is a government agency of the U.S. state of Vermont that is responsible for planning, constructing, and maintaining a variety of transportation infrastructure in the state. This includes roads, bridge ...

, with all three organizations continuing to supply updating real-time information. The site can be found at newengland511.org.

New York

511 New York is established and administered by the

New York State Department of Transportation The New York State Department of Transportation'' (NYSDOT) is the department of the Government of New York (state), New York state government responsible for the development and operation of highways, Rail transport, railroads, mass transit sys ...

(NYSDOT). Basic service was launched in the New York City metropolitan area in late 2008. Statewide coverage and more sophisticated services will be added throughout 2009. 511 NY – "Get Connected to Go" is the umbrella brand of The New York State Department of Transportation for traffic, transit and travel information. The 511 New York theme line is: Get Connected to Go. The tag line is: New York State's Official Traffic and Travel Info Source. The credit line is: A Free Service of the New York State Department of Transportation. In the

New York metropolitan area The New York metropolitan area, also called the Tri-State area and sometimes referred to as Greater New York, is the List of cities by GDP, largest metropolitan economy in the world, with a List of U.S. metropolitan areas by GDP, gross metropo ...

5-1-1 provides information on bus, subway, and commuter rail mass transit systems in addition to road conditions and traffic information.

Pennsylvania

Pennsylvania's statewide 511 launched on September 1, 2009. The system provides up to date information on all the states interstate highways. Travelers can also view road conditions and traffic cameras at 511PA.com.

Tennessee

Implemented in August 2006, Tennessee travelers have the option of accessing road and travel conditions at TN511.com or through the 511 phone service.

Virginia

The FCC designated 511 as the national traveler information number. Virginia's 511 system began in the Shenandoah Valley in 2000 and went statewide in early 2005. Currently both the 511virginia.org website and calling 511 from any land line or mobile phone provides statewide travelling information. Alternatively, there is now a 511 VDOT app for iOS and Android devices.

West Virginia

The

West Virginia Department of Transportation The West Virginia Department of Transportation (WVDOT) is the state agency responsible for transportation in the U.S. state of West Virginia. The Department of Transportation serves an umbrella organization for four subsidiary agencies which ar ...

's (WVDOT) free 511 Traveler Information System provides real-time traffic information, including congestion, construction, lane closures, road conditions and severe weather information on all West Virginia interstates and other major highways. The resource is available 24 hours a day via phone by dialing 511 or online at WV511.org. WV 511 advisories also are available from the WV 511 Drive Safe mobile app and via statewide, regional and roadway-specific Twitter feeds. The public safety alerts (such as Amber Alerts and Silver Alerts) carried on 511 are voluntary, cooperative partnerships among law enforcement, WVDOT, other agencies and local broadcasters. WVDOT uses overhead electronic message signs and 511 to get public safety alerts out to the public. 511 was implemented in West Virginia in 2012.

Wyoming

In the summer of 2007, the original vendor was removed and services were redesigned and improved using Meridian Environmental Technology. The effort to redesign and improve service undertaken ''summer of 2007'' to revamp WYDOT's 511 Travel Information telephone service is paying benefits this winter, based on recent customer feedback. Some of the additional features are: *Ability to choose neighboring states that provide 511 information *Voice recognition, with the option to revert to touchtone keypad input *Ability to choose route-specific information or regional summaries *Agency capability to include Alerts (Amber, Homeland, customized)

Similar services in the United States

The

Minnesota Department of Transportation The Minnesota Department of Transportation (MnDOT, ) oversees Transportation in Minnesota, transportation by all modes including land, water, air, rail, walking and bicycling in the U.S. state of Minnesota. The Cabinet (government), cabinet-lev ...

operates a website for traffic and road condition information.

Discontinuing services

Washington

The

Washington State Department of Transportation The Washington State Department of Transportation (WSDOT or WashDOT, both ) is a governmental agency that constructs, maintains, and regulates the use of transportation infrastructure in the U.S. state of Washington (state), Washington. Establi ...

launched the state's 511 service in July 2003. On April 24, 2023, the WSDOT announced that it would deactivate the 511 telephone number within the state on May 19 of that year, citing declining usage (attributed to the use of smartphones and GPS navigation), old technology, and cost.

In Canada

Implementation

The Intelligent Transportation Systems Society of Canada (ITS Canada) has brought together a consortium, the Canada 511 Consortium, to help get 5-1-1 service established in Canada. In January 2005, the consortium filed an application to assign the 5-1-1 access code in Canada. It proposed that in addition to traffic, the number would report weather, which also has a major impact on traffic, particularly in a country with such harsh winters. The application was approved by the CRTC in Canada on July 28, 2006. In March 2007, an article in ''Computing Canada'' said it was up to each individual province whether or not to launch a 5-1-1 system, but that not all provinces were eager to proceed. In May 2008, an article in ''IT World Canada'' claimed that the 5-1-1 initiative "appears to have lost momentum".

British Columbia British Columbia is the westernmost Provinces and territories of Canada, province of Canada. Situated in the Pacific Northwest between the Pacific Ocean and the Rocky Mountains, the province has a diverse geography, with rugged landscapes that ...

began loose implementation of 5-1-1 service in late 2009/early 2010. This replaced the interim mobile service provided by *4997 (*HWYS) which had been in place on Rogers, Telus Mobility and Bell Mobility. BC 5-1-1 service was available to Telus, Telus Mobility and Telus MiKE clients as of 2010. Full service NOT utilizing 5-1-1 is available via DriveBC (a government website/phone line) at www.drivebc.ca or by phone across North America at 1-800-550-4997 (HWYS).

Alberta Alberta is a Provinces and territories of Canada, province in Canada. It is a part of Western Canada and is one of the three Canadian Prairies, prairie provinces. Alberta is bordered by British Columbia to its west, Saskatchewan to its east, t ...

unveiled its 5-1-1 road report service on February 4, 2013. In

Saskatchewan Saskatchewan is a Provinces and territories of Canada, province in Western Canada. It is bordered on the west by Alberta, on the north by the Northwest Territories, on the east by Manitoba, to the northeast by Nunavut, and to the south by the ...

5-1-1 redirects to 888-335-7623 which is the Highways Hotline, a Provincial phone information system with highway weather and impassibility information. The Implementation date is Unknown.

Active systems

Manitoba Manitoba is a Provinces and territories of Canada, province of Canada at the Centre of Canada, longitudinal centre of the country. It is Canada's Population of Canada by province and territory, fifth-most populous province, with a population ...

Ontario Ontario is the southernmost Provinces and territories of Canada, province of Canada. Located in Central Canada, Ontario is the Population of Canada by province and territory, country's most populous province. As of the 2021 Canadian census, it ...

Quebec Quebec is Canada's List of Canadian provinces and territories by area, largest province by area. Located in Central Canada, the province shares borders with the provinces of Ontario to the west, Newfoundland and Labrador to the northeast, ...

New Brunswick New Brunswick is a Provinces and Territories of Canada, province of Canada, bordering Quebec to the north, Nova Scotia to the east, the Gulf of Saint Lawrence to the northeast, the Bay of Fundy to the southeast, and the U.S. state of Maine to ...

Prince Edward Island Prince Edward Island is an island Provinces and territories of Canada, province of Canada. While it is the smallest province by land area and population, it is the most densely populated. The island has several nicknames: "Garden of the Gulf", ...

and the

Yukon Territory Yukon () is a territory of Canada, bordering British Columbia to the south, the Northwest Territories to the east, the Beaufort Sea to the north, and the U.S. state of Alaska to the west. It is Canada’s westernmost territory and the smallest ...

each have 5-1-1 systems. Most provinces and territories without 5-1-1 systems have other road information hotlines, accessible by dialing various phone numbers.

References

External links

Region-specific 511 sites

AlbertaArizonaCalifornia – Greater Los Angeles AreaCalifornia – Sacramento AreaCalifornia – San Diego Area

California – San Francisco Bay AreaCalifornia – San Luis Obispo CountyFlorida

Florida – Jacksonville Florida AreaFlorida – Southeast Florida AreaGeorgiaHawaiiIdahoIndianaIowaKansasKentuckyLouisianaMarylandMassachusettsMinnesotaMontanaNew JerseyNew YorkNebraskaNevadaNorth DakotaNorthern New England – New Hampshire

Northern New England – VermontOhioOregonPennsylvaniaQuebecSouth CarolinaSouth Dakota

TennesseeUtahVirginiaWashingtonWest VirginiaWisconsin

General information

a source of official information

a United States 511 advocacy group

{{N11 codes Transportation in the United States Transport in Canada Three-digit telephone numbers Telecommunications-related introductions in 2000