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Speed Dial
Speed dial was a function available on many telephone systems allowing the user to place a call by pressing a reduced number of keys. This function was particularly useful for phone users who dial certain numbers on a regular basis. In most cases, the user stores these numbers in the phone's memory for future use. The speed dial numbers were usually accessed by pressing a predetermined key or keys on the phone, followed by a one or two-digit code which the user assigned to each number; however, for ease of use, on many systems a call may be placed by pressing and holding one key on the numeric keypad. Speed dialing was also available via Custom Calling features from the Telephone Company's Central Office. The numbers were programmed by the subscriber through the standard telephone dial, and speed dial calls were placed by dialing simply the digit and waiting a few seconds on a standard rotary dial phone and an older 10 key Touch Tone phone, or by dialing the number and the # key ...
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Telephone
A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via Electrical cable, cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from and (, ''voice''), together meaning ''distant voice''. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a microphone (''transmitter'') to speak into and an earphone (''receiver'') which reproduces the voice a ...
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Bell Laboratories
Nokia Bell Labs, commonly referred to as ''Bell Labs'', is an American industrial research and development company owned by Finnish technology company Nokia. With headquarters located in Murray Hill, New Jersey, the company operates several laboratories in the United States and around the world. As a former subsidiary of the American Telephone and Telegraph Company (AT&T), Bell Labs and its researchers have been credited with the development of radio astronomy, the transistor, the laser, the photovoltaic cell, the charge-coupled device (CCD), information theory, the Unix operating system, and the programming languages B, C, C++, S, SNOBOL, AWK, AMPL, and others, throughout the 20th century. Eleven Nobel Prizes and five Turing Awards have been awarded for work completed at Bell Laboratories. Bell Labs had its origin in the complex corporate organization of the Bell System telephone conglomerate. The laboratory began operating in the late 19th century as the Wester ...
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Predictive Dialing
A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result, the called party hears silence ("dead air"), followed by the call being disconnected. This differs from a ghost call, which is not dialed intentionally, and is due to technical issues or pocket dialing. In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing. References {{DEFAULTSORT:Silent Call Telemarketing Call Call or Calls may refer to: Arts, entertainment, and media Games * Call (poker), a bet matching an opponent's * Call, in the game of contract bridge, a bid, pass, double, or redouble in the bidding stage Music and dance * Call (band), from L ...
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Voice Dialing
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also known as automatic speech recognition (ASR), computer speech recognition or speech-to-text (STT). It incorporates knowledge and research in the computer science, linguistics and computer engineering fields. The reverse process is speech synthesis. Some speech recognition systems require "training" (also called "enrollment") where an individual speaker reads text or isolated vocabulary into the system. The system analyzes the person's specific voice and uses it to fine-tune the recognition of that person's speech, resulting in increased accuracy. Systems that do not use training are called "speaker-independent" systems. Systems that use training are called "speaker dependent". Speech recognition applications include voice user interfaces su ...
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Auto Dialer
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts. Whereas automatic call distribution (ACD) distributes ''inbound'' calls to a call centre amongst its agents, an auto dialler makes ''outbound'' calls and comes in several forms. Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic volumes require. In their earlier forms, diallers would be proprietary standalone systems that connected directly to a private branch exchange or even to the public switched telephone net ...
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Abbreviated Dialing
Abbreviated dialing is the use of a very short digit sequence to reach specific telephone numbers, such as those of public services. The purpose of such numbers is to be universal, short, and easy to remember. Typically they are two or three digits. Carriers refer to the shortened number sequences as ''abbreviated dialing codes'' (ADCs). Unlike SMS short codes, they are generally not automatically synchronized across carriers. ADCs are provisioned separately for mobile networks versus landline networks. Examples The most commonly known examples are emergency telephone numbers such as 9-9-9, 1-1-2 and 9-1-1. Other services may also be available through abbreviated dialing numbers, such as the other of the eight N11 codes of the North American Numbering Plan (NANP) besides 9-1-1. State highway departments in recent years have used abbreviated dialing codes to allow drivers to obtain information about road conditions or to reach the state highway patrol. Examples are *55 in ...
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VoIP
Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as data packets, facilitating various methods of voice communication, including traditional applications like Skype, Microsoft Teams, Google Voice, and VoIP phones. Regular telephones can also be used for VoIP by connecting them to the Internet via analog telephone adapters (ATAs), which convert traditional telephone signals into digital data packets that can be transmitted over IP networks. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS) ...
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Amazon Alexa
Amazon Alexa is a virtual assistant technology marketed by Amazon and implemented in software applications for smart phones, tablets, wireless smart speakers, and other electronic appliances. Alexa was largely developed from a Polish speech synthesizer named Ivona, acquired by Amazon in January 24, 2013. Alexa was first used in the Amazon Echo smart speaker and the Amazon Echo Dot, Echo Studio and Amazon Tap speakers developed by Amazon Lab126. It is capable of natural language processing for tasks such as voice interaction, music playback, creating to-do lists, setting alarms, streaming podcasts, playing audiobooks, providing weather, traffic, sports, other real-time information and news. Alexa can also control several smart devices as a home automation system. Alexa's capabilities may be extended by installing "skills" (additional functionality developed by third-party vendors, in other settings more commonly called apps) such as weather programs and audio feature ...
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Google Assistant
Google Assistant is a virtual assistant software application developed by Google that is primarily available on home automation and mobile devices. Based on artificial intelligence, Google Assistant can engage in two-way conversations, unlike the company's previous virtual assistant, Google Now. Google Assistant debuted in 2016 as part of Google's messaging app Allo, and its voice-activated speaker Google Nest. After a period of exclusivity on the Google Pixel smartphones, it was deployed on other Android devices starting in February 2017, including third-party smartphones and Android Wear (now Wear OS), and was released as a standalone app on the iOS operating system in May 2017. Alongside the announcement of a software development kit in April 2017, Assistant has been further extended to support a large variety of devices, including cars and third-party smart home appliances. The functionality of Assistant can also be enhanced by third-party developers. At CES 2018, ...
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Siri
Siri ( , backronym: Speech Interpretation and Recognition Interface) is a digital assistant purchased, developed, and popularized by Apple Inc., which is included in the iOS, iPadOS, watchOS, macOS, Apple TV, audioOS, and visionOS operating systems. It uses voice queries, gesture based control, focus-tracking and a natural-language user interface to answer questions, make recommendations, and perform actions by delegating requests to a set of Internet services. With continued use, it adapts to users' individual language usages, searches, and preferences, returning individualized results. Siri is a Corporate spin-off, spin-off from a project developed by the SRI International Artificial Intelligence Center. Its speech recognition engine was provided by Nuance Communications, and it uses advanced machine learning technologies to function. Its original American, British, and Australian voice acting, voice actors recorded their respective voices around 2005, unaware of the recording ...
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Bell Laboratories Record
''Bell Laboratories Record'' (BLR) was a publication of the ''Bureau of Publication'' of the American Telephone and Telegraph Company (AT&T) and Bell Laboratories. It commenced distribution as a house organ for the employees and associates of the laboratories and the Bell System in September 1925, shortly after the founding of Bell Labs as a separate corporate entity. The first ''Director of Publication'' was John Mills, leading three managing and assisting editors, and an eleven-member editorial advisory board. The magazine reported personal, scientific, and organizational information, scholarly articles, and news of interest within the laboratories, Western Electric, and AT&T. It included descriptions of technologies created at many Bell System locations for basic research, devices, technologies, systems, and operations research relevant to telephone company, manufacturing, and government applications. It was slimmer and less scholarly than the ''Bell Labs Technical Journal''. ...
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