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Online Help
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. The purpose of most online help is to assist in using a software application, web application or operating system. However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called Context-sensitive help. Benefits Online help has largely replaced live customer support. Before its availability, support could only be given through printed documentation, postal mail, or telephone (which is expensive). When customers troubleshoot their own problems, quite often they can get to a solution by themselves, saving time and money. More companies can afford this kind of help system, allowing them to compete with the larger companies more effectively. Platforms Online help is created using help authoring tools or component content management systems. It is delivered in ...
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Contents
Content or contents may refer to: Media * Content (media), information or experience provided to audience or end-users by publishers or media producers ** Content industry, an umbrella term that encompasses companies owning and providing mass media and media metadata ** Content provider, a provider of non-core services in the telecommunications industry ** Free content, published material that can be used, copied, and modified without significant legal restriction ** Open content, published material licensed to authorize copying and modification by anyone ** Web content, information published on the World Wide Web * Content format, an encoded format for converting a specific type of data to displayable information * Digital content * Table of contents, a list of chapters or sections in a document Places * Content (Centreville, Maryland) also known as C.C. Harper Farm, a historic home located at Centreville, Maryland * Content (Upper Marlboro, Maryland) also known as the Bow ...
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HTML Help
Microsoft Compiled HTML Help is a Microsoft proprietary online help format, consisting of a collection of HTML pages, an index and other navigation tools. The files are compressed and deployed in a binary format with the extension .CHM, for Compiled HTML. The format is often used for software documentation. It was introduced as the successor to Microsoft WinHelp with the release of Windows 95 OSR 2.5 and consequently, Windows 98. Within the Windows NT family, the CHM file support is introduced in Windows NT 4.0 and is still supported in Windows 11. Although the format was designed by Microsoft, it has been successfully reverse-engineered and is now supported in many document viewer applications. History Microsoft has announced that they do not intend to add any new features to HTML Help. File format Help is delivered as a binary file with the .chm extension. It contains a set of HTML files, a hyperlinked table of contents, and an index file. The file format has been revers ...
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Microsoft QuickHelp
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States. Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. Microsoft ranked No. 21 in the 2020 Fortune 500 rankings of the largest United States corporations by total revenue; it was the world's largest software maker by revenue as of 2019. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Apple, and Meta. Microsoft was founded by Bill Gates and Paul Allen on April 4, 1975, to develop and sell BASIC interpreters for the Altair 8800. It rose to do ...
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Microsoft Windows
Windows is a group of several Proprietary software, proprietary graphical user interface, graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for servers, and Windows IoT for embedded systems. Defunct Windows families include Windows 9x, Windows Mobile, and Windows Phone. The first version of Windows was released on November 20, 1985, as a graphical operating system shell for MS-DOS in response to the growing interest in graphical user interfaces (GUIs). Windows is the most popular desktop operating system in the world, with Usage share of operating systems, 75% market share , according to StatCounter. However, Windows is not the most used operating system when including both mobile and desktop OSes, due to Android (operating system), Android's massive growth. , the most recent version of Windows is Windows 11 for consumer Personal compu ...
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Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States. Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. Microsoft ranked No. 21 in the 2020 Fortune 500 rankings of the largest United States corporations by total revenue; it was the world's largest software maker by revenue as of 2019. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Apple, and Meta. Microsoft was founded by Bill Gates and Paul Allen on April 4, 1975, to develop and sell BASIC interpreters for the Altair 8800. It ...
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Darwin Information Typing Architecture
The Darwin Information Typing Architecture (DITA) specification defines a set of document types for authoring and organizing topic-oriented information, as well as a set of mechanisms for combining, extending, and constraining document types. It is an open standard that is defined and maintained by the OASIS DITA Technical Committee. The name derives from the following components: * Darwin: it uses the principles of specialization and inheritance, which is in some ways analogous to the naturalist Charles Darwin's concept of evolutionary adaptation, * Information Typing: which means each topic has a defined primary objective (procedure, glossary entry, troubleshooting information) and structure, * Architecture: DITA is an extensible set of structures. Features and limitations Content reuse Topics are the foundation for content reuse, and can be reused across multiple publications. Fragments of content within topics can be reused through the use of content references (''conref'' or ...
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Microsoft Compiled HTML Help
Microsoft Compiled HTML Help is a Microsoft proprietary online help format, consisting of a collection of HTML pages, an index and other navigation tools. The files are compressed and deployed in a binary format with the extension .CHM, for Compiled HTML. The format is often used for software documentation. It was introduced as the successor to Microsoft WinHelp with the release of Windows 95 OSR 2.5 and consequently, Windows 98. Within the Windows NT family, the CHM file support is introduced in Windows NT 4.0 and is still supported in Windows 11. Although the format was designed by Microsoft, it has been successfully reverse-engineered and is now supported in many document viewer applications. History Microsoft has announced that they do not intend to add any new features to HTML Help. File format Help is delivered as a binary file with the .chm extension. It contains a set of HTML files, a hyperlinked table of contents, and an index file. The file format has been rever ...
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Ebook
An ebook (short for electronic book), also known as an e-book or eBook, is a book publication made available in digital form, consisting of text, images, or both, readable on the flat-panel display of computers or other electronic devices. Although sometimes defined as "an electronic version of a printed book", some e-books exist without a printed equivalent. E-books can be read on dedicated e-reader devices, but also on any computer device that features a controllable viewing screen, including desktop computers, laptops, tablets and smartphones. In the 2000s, there was a trend of print and e-book sales moving to the Internet, where readers buy traditional paper books and e-books on websites using e-commerce systems. With print books, readers are increasingly browsing through images of the covers of books on publisher or bookstore websites and selecting and ordering titles online; the paper books are then delivered to the reader by mail or another delivery service. With e-bo ...
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Single Source Publishing
Single-source publishing, also known as single-sourcing publishing, is a content management method which allows the same source content to be used across different forms of media and more than one time.Single-Source Publishing with Flare
Copyright © 2010 WritersUA. Published November 16, 2010; accessed June 11, 2013.
The labor-intensive and expensive work of need only be carried out once, on only one document;Barry Schaeffer

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DocBook XSL
The DocBook XSL stylesheets are a set of XSLT stylesheets for the XML-based DocBook language. Purpose DocBook is a semantic markup language. That is, it specifies the meaning of the elements in a document, not how they are intended to be presented to the end user. It provides separation between the content of the document and the visual representation. While DocBook is a readable markup language, it is not intended to be read by end-users in its DocBook form. The purpose of DocBook XSL is to provide a standard set of transformations from DocBook to several presentational formats. Output formats DocBook XSL provides for transforms into the following formats: *HTML, both as single pages and in a "chunked" format that outputs sections to different pages. *XHTML *XSL-FO, and from there, usually PDF * Man Pages * WebHelp Web help Webhelp is a chunked HTML output format in the DocBook xslt stylesheets that was introduced in version 1.76.1. The documentation for web help also ...
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Telephone Call
A telephone call is a connection over a telephone network between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile transmission when they are using fax machines. The call may use land line, mobile phone, satellite p ...
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