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Canned Response
Canned responses are predetermined responses to common questions. In fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser, as they offer the possibility to provide a quick answer to common inquiries while requiring little human intervention. Improperly used, canned responses can prove frustrating to users by providing inadequate answers. Technical support Assisting human operators In text-based technical support systems, the operator may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource. For example, if a support representative at an ISP's technical support team is asked to explain how to add an attachment to an email, rather than typing in all the details, the support representative may choose the response from a drop down menu, and it gets inserted into the response. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Technical Support
Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have outsourced their tech support operations. Many companies provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback. Outsourcing technical support With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a grow ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Operator (profession)
An operator is a professional designation used in various industries, including broadcasting (in television and radio), computing, power generation and transmission, customer service, physics, and construction. Operators are day-to-day end users of systems, that may or may not be mission-critical, but are typically managed and maintained by technicians or engineers. They might also work on a 24-hour rotating shift schedule. Types of operators ;Broadcasting: * Technical operator, transmission controller or broadcast operator: ** Master control (MCR) operator ** Production control room (PCR) operator ** Transmission control room (TCR) operator ** Video tape operator (VTO) ** Certified Television Operator (CTO) by Society of Broadcast Engineers (SBE) ** Certified Radio Operator (CRO) operator - by (SBE) * Studio technical operator (gallery operator): ** Vision mixer operator - technical director (TD) ** Sound and comms ( talkback) studio operator *Camera operator ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internet Service Provider
An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise privately owned. Internet services typically provided by ISPs can include Internet access, Internet transit, domain name registration, web hosting, Usenet service, and colocation. An ISP typically serves as the access point or the gateway that provides a user access to everything available on the Internet. Such a network can also be called as an eyeball network. History The Internet (originally ARPAnet) was developed as a network between government research laboratories and participating departments of universities. Other companies and organizations joined by direct connection to the backbone, or by arrangements through other connected companies, sometimes using dialup tools such as UUCP. By the late 1980s, a process was set in place ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email Attachment
An email attachment is a computer file sent along with an email message. One or more files can be attached to any email message, and be sent along with it to the recipient. This is typically used as a simple method to share documents and images. History, and technical detail Originally, ARPANET, UUCP, and Internet SMTP email allowed 7-bit ASCII text only. Text files were emailed by including them in the message body. In the mid 1980s text files could be grouped with UNIX tools such as bundle and shar (shell archive) and included in email message bodies, allowing them to be unpacked on remote UNIX systems with a single shell command. The COMSYS/MSGDMS system at MIT offered "Enclosures" beginning by 1976. Users inside COMSYS could receive the enclosure file directly. Messages sent to users out of the COMSYS world sent the enclosure as part of the message body, which was useful only for text files. Attaching non-text files was first accomplished in 1980 by manually encoding 8-bit ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Chatbots
A chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse, while none of them can pass the standard Turing test. The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these conversational programs. Chatbots are used in dialog systems for various purposes including customer service, request routing, or information gathering. While some chatbot applications use extensive word-classification processes, natural-language processors, and sophisticated AI, others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database. M ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Artificial Intelligence
Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by animals and humans. Example tasks in which this is done include speech recognition, computer vision, translation between (natural) languages, as well as other mappings of inputs. The ''Oxford English Dictionary'' of Oxford University Press defines artificial intelligence as: the theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. AI applications include advanced web search engines (e.g., Google), recommendation systems (used by YouTube, Amazon and Netflix), understanding human speech (such as Siri and Alexa), self-driving cars (e.g., Tesla), automated decision-making and competing at the highest level in strategic game systems (such as chess and G ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Email Clients
An email client, email reader or, more formally, message user agent (MUA) or mail user agent is a computer program used to access and manage a user's email. A web application which provides message management, composition, and reception functions may act as a web email client, and a piece of computer hardware or software whose primary or most visible role is to work as an email client may also use the term. Retrieving messages from a mailbox Like most client programs, an email client is only active when a user runs it. The common arrangement is for an email user (the client) to make an arrangement with a remote Mail Transfer Agent (MTA) server for the receipt and storage of the client's emails. The MTA, using a suitable mail delivery agent (MDA), adds email messages to a client's storage as they arrive. The remote mail storage is referred to as the user's mailbox. The default setting on many Unix systems is for the mail server to store formatted messages in mbox, within the u ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gmail
Gmail is a free email service provided by Google. As of 2019, it had 1.5 billion active users worldwide. A user typically accesses Gmail in a web browser or the official mobile app. Google also supports the use of email clients via the POP and IMAP protocols. At its launch in 2004, Gmail provided a storage capacity of one gigabyte per user, which was significantly higher than its competitors offered at the time. Today, the service comes with 15 gigabytes of storage. Users can receive emails up to 50 megabytes in size, including attachments, while they can send emails up to 25 megabytes. In order to send larger files, users can insert files from Google Drive into the message. Gmail has a search-oriented interface and a "conversation view" similar to an Internet forum. The service is notable among website developers for its early adoption of Ajax. Google's mail servers automatically scan emails for multiple purposes, including to filter spam and malware, and to add context-sen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The New York Times
''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid digital media, digital subscribers. It also is a producer of popular podcasts such as ''The Daily (podcast), The Daily''. Founded in 1851 by Henry Jarvis Raymond and George Jones (publisher), George Jones, it was initially published by Raymond, Jones & Company. The ''Times'' has won List of Pulitzer Prizes awarded to The New York Times, 132 Pulitzer Prizes, the most of any newspaper, and has long been regarded as a national "newspaper of record". For print it is ranked List of newspapers by circulation, 18th in the world by circulation and List of newspapers in the United States, 3rd in the U.S. The paper is owned by the New York Times Company, which is Public company, publicly traded. It has been governed by the Sulzberger family since 189 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Autopen
An autopen (or signing machine) is a device used for the automatic signing of a signature. Prominent individuals may be asked to provide their signatures many times a day, such as celebrities receiving requests for autographs, or politicians signing documents and correspondence in their official capacities. Consequently, many public figures employ autopens to allow their signature to be printed on demand and without their direct involvement. Though manual precursors of the modern autopen have existed since at least 1803, 21st-century autopens are machines that are programmed with a signature, which is then reproduced by a motorized, mechanical arm holding a pen. Given the exact verisimilitude to the real hand signature, the use of the autopen allows for a small degree of wishful thinking and plausible deniability as to whether a famous autograph is real or reproduced, thus increasing the perception of the personal value of the signature by the lay recipient. However, known or s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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