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Call Progress Tone
In telephony, call progress tones are audible tones that provide an indication of the status of a telephone call to the user. The tones are generated by a central office or a private branch exchange (PBX) to the calling party. Telecommunication equipment such as fax machines and modems are designed to recognize certain tones, such as dial tone and busy tone. The ITU-T E.180 and E.182 recommendations define the technical characteristics and intended usage of some of these tones. ToneScript is a tone description format that may be used to specify the tone. Many European systems follow the recommendations of the European Telecommunications Standards Institute (ETSI). Types * Busy tone (or busy signal) * Comfort tone *Conference call tone *Confirmation tone *Congestion tone *Dial tone * Disconnect tone *End of three-party service tone ( three-way calling) *Executive override tone * Holding tone *Preemption tone *Queue tone *Recall dial tone *Record tone * Recorder warning tone *R ...
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Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunications services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs: each user had a separate telephone wire ...
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Hold (telephone)
In telephone, telephony, a call may be placed on hold, in which case the connection is not terminated but no verbal communication is possible until the call is removed from hold by the same or another extension on the key telephone system. Music on hold or on hold messaging may be played for the caller while the call is on hold, especially if the call has been placed to a customer service center. Alternatives to placing a caller on hold include virtual hold or virtual queuing solutions that allow scheduled or queue-based callbacks to be made to the caller. Telephony {{telephony-stub ...
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Busy Signal (telephony)
A busy signal (or busy tone or engaged tone) in telephony is an audible call-progress tone or audible signal to the calling party that indicates failure to complete the requested connection of that particular telephone call. The busy signal has become less common in the past few decades due to the prevalence of call waiting and voicemail. Reasons for a busy signal An otherwise unspecified busy signal indicates that the called number is occupied: * The called number is talking with another caller on the phone * The number is calling out * Someone else has called the number or is calling the number at the same time * The other line was left off-hook * It is otherwise unavailable The standard busy signal sometimes occurs (sometimes with an intercept message played over the busy) at the end of a call to indicate the other party has hung up (see Disconnect tone), but mostly the off-hook tone is used. In some phone companies in the United Kingdom, the busy signal is played after ...
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Roaming
Roaming is a wireless Wireless communication (or just wireless, when the context allows) is the transfer of information (''telecommunication'') between two or more points without the use of an electrical conductor, optical fiber or other continuous guided transm ... telecommunication term typically used with mobile devices, such as mobile phones. It refers to a mobile phone being used outside the range of its native network and connecting to another available cell network. Technical definition In more technical terms, roaming refers to ''the ability for a cellular network, cellular customer to automatically make and receive voice calls, send and receive data, or access other services, including home data services, when travelling outside the geographical coverage area of the home Telecommunications network, network, by means of using a visited network''. For example: should a subscriber travel beyond their cell phone company's transmitter range, their cell phone would ...
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Ringback Tone
Ringing tone (audible ringing, also ringback tone) is a signaling tone in telecommunication that is heard by the originator of a telephone call while the destination terminal is alerting the receiving party. The tone is typically a repeated cadence similar to a traditional power ringing signal (''ringtone''), but is usually not played synchronously. Various telecommunication groups, such as the Bell System and the General Post Office (GPO) developed standards, in part taken over by the European Telecommunications Standards Institute (ETSI) and other standards bodies. With modern cell phone and smartphone technology ringing tone can be customized and even used for advertising. Purpose and description When a telephone user initiates a telephone call, typically by dialing or selecting a telephone number on a telephone, the progress or status of the call attempt is indicated to the user audibly by several types of call progress tones. For example, during the period of routing the c ...
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Signalling System No
A signal is both the process and the result of transmission of data over some media accomplished by embedding some variation. Signals are important in multiple subject fields including signal processing, information theory and biology. In signal processing, a signal is a function that conveys information about a phenomenon. Any quantity that can vary over space or time can be used as a signal to share messages between observers. The '' IEEE Transactions on Signal Processing'' includes audio, video, speech, image, sonar, and radar as examples of signals. A signal may also be defined as observable change in a quantity over space or time (a time series), even if it does not carry information. In nature, signals can be actions done by an organism to alert other organisms, ranging from the release of plant chemicals to warn nearby plants of a predator, to sounds or motions made by animals to alert other animals of food. Signaling occurs in all organisms even at cellular levels, ...
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Voice Over IP
Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as data packets, facilitating various methods of voice communication, including traditional applications like Skype, Microsoft Teams, Google Voice, and VoIP phones. Regular telephones can also be used for VoIP by connecting them to the Internet via analog telephone adapters (ATAs), which convert traditional telephone signals into digital data packets that can be transmitted over IP networks. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS) ...
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Zip Tone
In telephony, a zip tone (also known as a whisper tone or call waiting tone) is a call-progress tone which indicates a new incoming call is either connecting or waiting depending on the application. Unlike a ringtone, which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example a telephone operator, call center agent, or telephone subscriber with call waiting service—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?"). This way of offering an incoming call to an available call center agent is also referred to as 'call forcing' or 'forced calling'. Tone composition and customization The tone is typically a single, short burst (e.g. 440 hertz for 5 milliseconds) but can also be customized with multiple bursts or tones to hint at the nature of the call, so the agent can answer the call with the appropriate greeting; or a subscriber may know that a specific caller is c ...
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Message-waiting Indicator
In telephony, a message-waiting indicator (MWI) is a Telcordia Technologies (formerly Bellcore) term for an FSK-based telephone calling feature that illuminates an LED on selected telephones to notify a telephone user of waiting voicemail messages on most North American public telephone networks and PBXs. As described in Telcordia Generic Requirements documenGR-283-CORE a Message_Waiting_Indicator (MWI) is a mechanism that informs the subscriber about the status of recorded messages. The subscriber may subscribe to a notification feature that makes use of the status of this MWI. Difference to audible message waiting indicators This feature is also frequently called (and abbreviated) as visual message waiting indicator (VMWI). A VMWI, as defined iTelcordia GR-1401-CORE is a stored program controlled switching (SPCS) system feature that activates and deactivates a visual indicator on customer-premises equipment (CPE) to notify the customer that new messages are waiting. VMWI ...
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Special Information Tone
In telephony, a special information tone (SIT) is an in-band international standard call progress tone consisting of three rising tones indicating a call has failed. It usually precedes a recorded announcement describing the problem.BOC Notes on the LEC Networks - 1994 Signalling - SR-TSV-002275 Issue 2, April, 1994 Because the SIT is well known in many countries, callers can understand that their call has failed, even though they do not understand the language of the recorded announcement (e.g., when calling internationally) instead of assuming the recording is voicemail or some other intended function. Like a dial tone or busy signal, the SIT is an in-band signal intended both to be heard by the caller, and to be detected by automated dialing equipment to determine a call has failed. In North America, the AT&T/Bellcore SIT standard allows the frequency and duration of the tones to vary slightly - making eight distinct messages specifically for automated equipment; indicating no ...
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Ringtone
A ringtone is the sound made by a telephone to indicate an incoming telephone call. Originally referring to the sound of electromechanical striking of bells or gongs, the term refers to any sound by any device alerting of an incoming call. On plain old telephone services (POTS), starting in the late 19th century, the signal is created by superimposing ringing voltage on the direct current line voltage. Electronic telephones could produce a warbling, chirping, or other sounds. Variations of the cadence or tone of the ring signal, called ''distinctive ringing'', can be used to indicate characteristics of incoming calls. Modern telephones, especially smartphones, are manufactured with a preloaded selection of ringtones. Customers can buy or generate custom ringtones for installation on the device as a default ringtone or a distinctive ringtone used to indicate characteristics of incoming calls. Digital ringtones were a large market in the 2000s, at its peak generating up to $4 bill ...
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