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Call Center Industry In The Philippines
Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support. The call center industry is one of the fastest growing in the country. The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce. The Filipino people also generally show proficiency in American-style English as well as slang, and a strong familiarity with U.S. and European cultures. Today, the Philippines remains a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry. More than a million Filipinos are employed by call centers. Types of support The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Teletech Call Cent BACOLOD
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas. Kenneth D. Tuchman is the founder, chairman and CEO. History Founding and early developments (1982-1996) The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech"SEC Filing" "TeleTech", 2003-0409 In 1986, the company moved to Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its Initial public offering, IPO. International growth and recent development (since 1997) After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance. In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Roge ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Overseas Filipino Workers
Overseas Filipino Worker (OFW) is a term often used to refer to Filipino migrant workers, people with Filipino citizenship who reside in another country for a limited period of employment. The number of these workers was roughly 1.77 million between April and September 2020. Of these, female workers comprised a larger portion, making up 59.6 percent, or 1.06 million. However, this number declined to 405.62 thousand between 2019 and 2020. OFW money remittances to relatives in the Philippines are a major contributor to the Philippine economy, reaching a total of P1.9 trillion in 2022, which represented some 8.9% of the Philippines' Gross Domestic Product. Etymology The term "Overseas Filipino Worker" (OFW) was used as early as the 1990s to refer to Filipino migrant workers, when Republic Act 8042, also known as the Migrant Workers and Overseas Filipinos Act of 1995 was enacted. The term was officially adopted by the Philippine government when the Philippine Overseas Employmen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Philippine Cyber Corridor
The Philippine Cyberservices Corridor is a plan that is being pursued by the government of the Philippines to create interconnected centers of technology-related services, that are spread out all over the country. Services include business process outsourcing, medical transcription, outsourcing of animation, and the like. It is part of the ten-point agenda of President Gloria Macapagal Arroyo and is one of the five " super-regions" outlined in her 2006 State of the Nation Address. The completion of the Philippine Cyber Corridor was expected to accelerate the growth of the Information Technology and Business Process Management (ITM-BPM) Industry in the country. Most recent figures according to the International Labour Organization have shown a total revenue of $18.4 billion in the entire Philippine BPO industry for the year 2014. This figure formed 6 per cent of the entire GDP that year and employed 1.03 million people. The Information Technology and Business Process Association ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Outsourcing
Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another. The term ''outsourcing'', which came from the phrase ''outside resourcing'', originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. In some contexts, the term smartsourcing is also used. The concept, which ''The Economist'' says has "made its presence felt since the time of the Second World War", often involves the contracting out of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support. The practice of handing over control of public services to private enterprises ( privatiz ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Offshoring
Offshoring is the relocation of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting. Usually this refers to a company business, although state governments may also employ offshoring. More recently, technical and administrative services have been offshored. Offshoring neither implies nor precludes involving a different company to be responsible for a business process. Therefore, offshoring should not be confused with outsourcing which does imply one company relying on another. In practice, the concepts can be intertwined, i.e offshore outsourcing, and can be individually or jointly, partially or completely reversed, as described by terms such as reshoring, inshoring, and insourcing. In-house offshoring is when the offshored work is done by means of an internal (captive) delivery model. Imported services from subsidiaries or other closely related suppliers are included, whereas in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Medical Transcription
Medical transcription, also known as MT, is an allied health profession dealing with the process of transcribing voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. Medical reports can be voice files, notes taken during a lecture, or other spoken material. These are dictated over the phone or uploaded digitally via the Internet or through smart phone apps. History Medical transcription as it is currently known has existed since the beginning of the 20th century when standardization of medical records and data became critical to research. At that time, medical stenographers recorded medical information, taking doctors' dictation in shorthand. With the creation of audio recording devices, it became possible for physicians and their transcribers to work asynchronously. Over the years, transcription equipment has changed from manual typewriters, to electric typewriters, to word processors, and finally, to computers. Storage ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Economy Of The Philippines
The economy of the Philippines is an emerging market, and considered as a newly industrialized country in the Asia-Pacific region. In 2025, the Philippine economy is estimated to be at ₱28.50 trillion ($497.5 billion), making it the world's List of countries by GDP (nominal), 32nd largest by nominal GDP and Economy of Asia, 9th largest in Asia according to the International Monetary Fund. The Philippine economy is a service-oriented economy, with relatively more modest contributions from the manufacturing and agriculture sectors. It has experienced significant economic growth and transformation in the past, posting one of the highest GDP growth rates in Asia. With an average annual growth rate of around 6 percent since 2010, the country has emerged as one of the fastest-growing economies in the world. The Philippines is a founding member of the United Nations, Association of Southeast Asian Nations, Asia-Pacific Economic Cooperation, East Asia Summit and the World Trade Organ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Cyberservices
E-commerce (electronic commerce) refers to commercial activities including the electronic buying or selling products and services which are conducted on online platforms or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. E-commerce is the largest sector of the electronics industry and is in turn driven by the technological advances of the semiconductor industry. Defining e-commerce The term was coined and first employed by Robert Jacobson, Principal Consultant to the California State Assembly's Utilities & Commerce Committee, in the title and text of California's Electronic Commerce Act, carried by the late Committee Chairwoman Gwen Moore (D-L.A.) and enacted in 1984. E-commerce typically uses the web for at least a part of a transaction's lif ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Call Center Industry In Bangladesh
The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market. In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies. Bangladesh Telecommunication Regulatory Commission Bangladesh Telecommunication Regulatory Commission (BTRC) () is an independent commission founded under the Bangladesh Telecommunication Regulation Act, 2001 (Act no. 18 of 2001). The commission is responsible for regulating all matters related ... (BTRC) eased the licensing process for call centers in 2013. A call center "village" was planned in 2009. , around 70 call centers were in operation in Bangladesh. Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom. References Telephony Industry in Bangladesh Outsourcing E-commerce in Bangladesh Call centre industry by country {{Bangladesh-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Indian Rupee
The Indian rupee (symbol: ₹; code: INR) is the official currency of India. The rupee is subdivided into 100 '' paise'' (Hindi plural; singular: ''paisa''). The issuance of the currency is controlled by the Reserve Bank of India. The Reserve Bank derives this role from powers vested to it by the Reserve Bank of India Act, 1934. Etymology Pāṇini (6th to 4th century BCE), the ancient Indian grammarian and logician, writes of the (). While it is unclear whether Panini was referring specifically to coinage, some scholars conclude that he uses the term ''rūpa'' to mean a piece of precious metal (typically silver) used as a coin, and a ''rūpya'' to mean a stamped piece of metal, a coin in the modern sense. The ''Arthashastra'', written by Chanakya, prime minister to the first Maurya emperor Chandragupta Maurya (), mentions silver coins as . Other types of coins, including gold coins (), copper coins (), and lead coins (), are also mentioned. The immediate precursor to t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
Peso
The peso is the monetary unit of several Hispanophone, Spanish-speaking countries in Latin America, as well as the Philippines. Originating in the Spanish Empire, the word translates to "weight". In most countries of the Americas, the symbol commonly known as dollar sign, "$", was originally used as an abbreviation of "pesos" and later adopted by the dollar. The dollar itself actually originated from the peso or Spanish dollar in the late 18th century. The sign "Philippine peso sign, ₱" is used in the Philippines. The silver ''peso'' worth eight ''Spanish real, reales'' was also known in English as a Spanish dollar or "piece of eight" and was widely used for international trade from the 16th to the 19th century. Origin and history 1537–1686 piece of eight The name ''peso'' was given to the 8-Spanish real, real silver coin introduced in 1497, minted at 8 pesos to a Castilian mark (230.0465 grams) of silver 134/144 fine (25.56 g fine silver). It was minted in large quantiti ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
