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Workforce Management
Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is sometimes referred to as HRM systems, Workforce asset management, or part of ERP systems. Definition As workforce management has developed from a traditional approach of staff scheduling to improve time management, it has become more integrated and demand-oriented to optimize the scheduling of staff. Besides the two core aspects of demand-orientation and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Field Service Management
Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office systems. FSM most commonly refers to companies that need to manage installation, service, or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management. Industry examples Field service management is used to manage resources in several industries. * In telecommunications and cable industry, technicians install cable or run phone lines into residences or business establishments. * In healthcare, mobile nurses who provide in-home care for the elderly or disabled. * In gas utilities, engineers are dispatched to investigate and r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Opportunity Cost
In microeconomic theory, the opportunity cost of a choice is the value of the best alternative forgone where, given limited resources, a choice needs to be made between several mutually exclusive alternatives. Assuming the best choice is made, it is the "cost" incurred by not enjoying the ''benefit'' that would have been had if the second best available choice had been taken instead. The '' New Oxford American Dictionary'' defines it as "the loss of potential gain from other alternatives when one alternative is chosen". As a representation of the relationship between scarcity and choice, the objective of opportunity cost is to ensure efficient use of scarce resources. It incorporates all associated costs of a decision, both explicit and implicit. Thus, opportunity costs are not restricted to monetary or financial costs: the real cost of output forgone, lost time, pleasure, or any other benefit that provides utility should also be considered an opportunity cost. Types Expl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Timesheet
A timesheet (or time sheet) is a method for recording the amount of a worker's time spent on each job. Traditionally a sheet of paper with the data arranged in tabular format, a timesheet is now often a digital document or spreadsheet. The time cards stamped by time clocks can serve as a timesheet or provide the data to fill one. These, too, are now often digital. Timesheets came into use in the 19th century as time books. To record time in a more granular fashion, time-tracking software may be used. Use Originally developed for an employer to calculate payroll, a timesheet can also be used for management accounting. Timesheets may track the start and end times of tasks or just the duration. It may contain a detailed breakdown of tasks accomplished throughout the project or program. This information may be used for payroll, client billing, and increasingly for project costing, estimation, tracking, and management. Some companies provide web-based timesheet software or ser ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Employee Scheduling Software
Employee scheduling software automated planning and scheduling, automates the process of creating and maintaining a Schedule (workplace), schedule. Automating the scheduling of employees increases productivity and allows organizations with hourly workforces to re-allocate resources to non-scheduling activities. Such software will usually track vacation time, sick time, compensation time, and alert when there are conflicts. As scheduling data is accumulated over time, it may be extracted for payroll or to analyze past activity. Although employee scheduling software may or may not make optimization decisions, it does manage and coordinate the tasks. Today's employee scheduling software often includes mobile applications. Mobile scheduling further increased scheduling productivity and eliminated inefficient scheduling steps. It may also include functionality including applicant tracking and on-boarding, time and attendance, and automatic limits on overtime. Such functionality can help o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Workforce Optimization
Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance. Description Workforce optimization uses all aspects of the complete workforce management life-cycle and provides key insights into how its workforce is performing, with a focus on customer experience. Workforce optimization includes automating entire processes, making key data more visible to support better decision-making, ensuring compliance on relevant legislation and solving business problems related to staff. It is used by contact centers to make convenient communication with customers, such as text messaging support. The strategy ties together the human resources, operations and IT departments of a business. Workforce optimization ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Time Tracking Software
Time-tracking software are computer programs that allows users to record time spent on tasks or projects. Time-tracking software may include time-recording software, which uses user activity monitoring to record the activities performed on a computer and the time spent on each project and task. Timesheet software Timesheet software is software used to maintain timesheets. It was popularized when computers were first introduced to the office environment with the goal of automating heavy paperwork for big organizations. See also * Comparison of time-tracking software *Computer surveillance *Employee-scheduling software *Meeting scheduling tool *Project-management software *Schedule (workplace) *Time and attendance *Time management Time management is the process of planning and exercising conscious control of time spent on specific activities—especially to increase effectiveness, efficiency and productivity. Time management involves demands relating to work, social ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Time And Attendance
Time and attendance systems (T&A) are used to track and monitor when employees start and stop work. A time and attendance system enables an employer to monitor their employees working hours and late arrivals, early departures, time taken on breaks and absenteeism. It also helps to control labor costs by reducing over-payments, which are often caused by paying employees for time that are not working, and eliminates transcription error, interpretation error and intentional error. T&A systems can also be used to ensure compliance with labor regulations regarding proof of attendance. Manual systems Traditionally manual systems were used that rely on paper cards which have times stamped onto them using a time stamping machine. Such machines were used for over a century but have since been phased out and replaced with cheaper automated systems which eliminate the need for payroll staff to manually input employee hours. Automated systems Modern automated time and attendance systems ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Strategic Service Management
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include: *Increased revenue through the servicing of manufactured products that may be experiencing decreased sales *Increased customer loyalty through improved post-sale service performance *Heightened asset accountability and tracking *Increased worker productivity *More knowledgeable workers to prevent common mistakes Using strategic service management, Avaya reduced service parts inventory from $250 million to $160 million, Sun Microsystems saved $40 million in the first year, and Dell grew service revenues over 20% in one year. See also * Command center * Field service management * Service parts pricing * Spare parts management * Workforce management Workforce management (WFM) is an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Project Management
Project management is the process of supervising the work of a Project team, team to achieve all project goals within the given constraints. This information is usually described in project initiation documentation, project documentation, created at the beginning of the development process. The primary constraints are Scope (project management), scope, time and budget. The secondary challenge is to operations research, optimize the Resource allocation, allocation of necessary inputs and apply them to meet predefined objectives. The objective of project management is to produce a complete project which complies with the client's objectives. In many cases, the objective of project management is also to shape or reform the client's brief to feasibly address the client's objectives. Once the client's objectives are established, they should influence all decisions made by other people involved in the project– for example, project managers, designers, contractors and subcontractors ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Project Workforce Management
Project workforce management is the practice of combining the coordination of all logistic elements of a project through a single software application (or workflow engine). This includes planning and tracking of schedules and mileposts, cost and revenue, resource allocation, as well as overall management of these project elements. Efficiency is improved by eliminating manual processes, like spreadsheet tracking to monitor project progress. It also allows for at-a-glance status updates and ideally integrates with existing legacy applications in order to unify ongoing projects, enterprise resource planning (ERP) and broader organizational goals. There are a lot of logistic elements in a project. Different team members are responsible for managing each element and often, the organisation may have a mechanism to manage some logistic areas as well. By coordinating these various components of project management, workforce management and financials through a single solution, the process ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Meeting Scheduling Tool
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software. History Appointment scheduling software is a type of computer software designed to facilitate the management and organization of appointments and schedules. It has become an essential tool for businesses and individuals seeking to streamline their appointment booking processes and enhance efficiency. This section provides an overview of the evolution of appointment scheduling software, from early manual methods to modern cloud-based systems. Early Beginnings The origins of appointment scheduling software can be traced back to the early days of computer technology. In the 1960s and 1970s, as computer systems became more accessible and sophisticated, organizations began to explore ways to automate various administrative tasks (see also: Digital Revoluti ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Medical Outsourcing
Medical outsourcing is a business process used by organizations like hospitals, nursing homes, and healthcare provider practices to obtain physician, nursing, healthcare technician, or other services in a managed services model. Physicians Outsourcing of emergency department physicians, as well as radiologists and anesthesiologists in operating rooms, grew rapidly in the United States in the 2000s due a combination of several economic forces, and medical staffing companies developed niche expertise in various medical specialties. Since 2008 a number of Swedish hospitals have used teleradiology services to outsource their emergency night-time radiology to Australia where daytime staff cover Swedish nighttime patients. Physician outsourcing has led to an increase in the number of people who received catastrophically large medical bills due to the outsourced physicians billing at out of network rates. A doctor in Tampa Bay claimed in 2015 that an emergency department she was staf ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
