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Virtual Queue
Virtual queue is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction. Virtual queue systems allow customers to receive callbacks instead of waiting in an ACD queue. This solution is analogous to the “fast lane” option (e.g. Disney's FastPass) used at amusement parks, which often have long queues to ride the various coasters and attractions. A computerized system allows park visitors to secure their place in a “virtual queue” rather than waiting in a physical queue. In the brick- ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centers
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Disaster
A natural disaster is "the negative impact following an actual occurrence of natural hazard in the event that it significantly harms a community". A natural disaster can cause loss of life or damage property, and typically leaves some economic damage in its wake. The severity of the damage depends on the affected population's resilience and on the infrastructure available. Examples of natural hazards include: avalanche, coastal flooding, cold wave, drought, earthquake, hail, heat wave, hurricane (tropical cyclone), ice storm, landslide, lightning, riverine flooding, strong wind, tornado, typhoon, tsunami, volcanic activity, wildfire, winter weather. In modern times, the divide between natural, man-made and man-accelerated disasters is quite difficult to draw. Human choices and activities like architecture, fire, resource management or even climate change potentially play a role in causing "natural disasters". In fact, the term "natural disaster" has been called a misn ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
QR Code
A QR code (an initialism for quick response code) is a type of matrix barcode (or two-dimensional barcode) invented in 1994 by the Japanese company Denso Wave. A barcode is a machine-readable optical label that can contain information about the item to which it is attached. In practice, QR codes often contain data for a locator, identifier, or tracker that points to a website or application. QR codes use four standardized encoding modes (numeric, alphanumeric, byte/binary, and kanji) to store data efficiently; extensions may also be used. The quick response system became popular outside the automotive industry due to its fast readability and greater storage capacity compared to standard UPC barcodes. Applications include product tracking, item identification, time tracking, document management, and general marketing. A QR code consists of black squares arranged in a square grid on a white background, including some fiducial markers, which can be read by an imaging device su ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Covid-19
Coronavirus disease 2019 (COVID-19) is a contagious disease caused by a virus, the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The first known case was identified in Wuhan, China, in December 2019. The disease quickly spread worldwide, resulting in the COVID-19 pandemic. The symptoms of COVID‑19 are variable but often include fever, cough, headache, fatigue, breathing difficulties, loss of smell, and loss of taste. Symptoms may begin one to fourteen days after exposure to the virus. At least a third of people who are infected do not develop noticeable symptoms. Of those who develop symptoms noticeable enough to be classified as patients, most (81%) develop mild to moderate symptoms (up to mild pneumonia), while 14% develop severe symptoms (dyspnea, hypoxia, or more than 50% lung involvement on imaging), and 5% develop critical symptoms (respiratory failure, shock, or multiorgan dysfunction). Older people are at a higher risk of developing se ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dreamworld (Australian Theme Park)
Dreamworld is a theme park and zoo situated on the Gold Coast in Queensland. It is Australia's biggest theme park with over 40 rides and attractions. Attractions ranges from thrill rides such as The Claw and Pandamonium to family and kids attractions such as the Dreamworld Express and Sky Voyager. Among the 40+ attractions includes the world's third tallest and fastest drop tower, The Giant Drop and The Gold Coaster, the oldest operating steel roller coaster in Queensland. The park is made up of several themed lands: Ocean Parade, DreamWorks Experience, ABC Kids World, Tiger Island, Main Street, Gold Rush Country, WhiteWater World and Corroboree. These lands have a collection of rides, animal exhibits, shows, food outlets and merchandise shops. Dreamworld was known for being the former location of the Australian '' Big Brother'' house filmed at the Dreamworld Studios, since the program began in Australia from 2001 to 2014. In December 2006, Dreamworld expanded its offer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Six Flags
Six Flags Entertainment Corporation is an American amusement park corporation, headquartered in Arlington, Texas. It has properties in Canada, Mexico, and the United States. Six Flags owns the most theme parks and waterparks combined of any amusement-park company and has the seventh highest attendance in the world. The company operates 27 properties throughout North America, including theme parks, amusement parks, water parks, and a family entertainment center. In 2019, Six Flags properties hosted 32.8 million guests. Six Flags was founded in the 1960s and derived its name from its first property, Six Flags Over Texas. The company maintains a corporate office in Midtown Manhattan, and headquarters in Arlington, Texas. On June 13, 2009, the corporation filed for Chapter 11 bankruptcy protection because of crippling debt, which it successfully exited after corporate restructuring on May 3, 2010. History Origin The name "Six Flags" originally referred to the flags of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Flash Pass
Six Flags Entertainment Corporation is an American amusement park corporation, headquartered in Arlington, Texas. It has properties in Canada, Mexico, and the United States. Six Flags owns the most theme parks and waterparks combined of any amusement-park company and has the seventh highest attendance in the world. The company operates 27 properties throughout North America, including theme parks, amusement parks, water parks, and a family entertainment center. In 2019, Six Flags properties hosted 32.8 million guests. Six Flags was founded in the 1960s and derived its name from its first property, Six Flags Over Texas. The company maintains a corporate office in Midtown Manhattan, and headquarters in Arlington, Texas. On June 13, 2009, the corporation filed for Chapter 11 bankruptcy protection because of crippling debt, which it successfully exited after corporate restructuring on May 3, 2010. History Origin The name "Six Flags" originally referred to the flags of the si ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Legoland
Legoland (, trademark in uppercase as LEGOLAND) is a chain of family theme parks focusing on the construction toy system Lego. They are not fully owned by The Lego Group itself; rather, they are owned and operated by the British theme park company Merlin Entertainments (which shares a common owner (Kirkbi A/S) with The Lego Group). The Legoland Billund Resort opened in Billund, Denmark in 1968, followed by the Legoland Windsor Resort in Windsor, England in 1996. Further parks opened in Germany, Japan, South Korea, Malaysia, the United Arab Emirates (Dubai), the United States (California, Florida, and New York), and a Legoland Water Park at Gardaland in Castelnuovo del Garda, Italy in 2021. Parks in Belgium, Beijing, Shanghai, Sichuan and Shenzhen are currently under construction. Attractions The parks are marketed to families with younger children (15 and under), and although the attractions include a number of roller coasters, the roller coasters are not as numerous ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Q-Bot
Accesso Technology Group PLC (formerly Lo-Q) is a publicly listed technology company based in Berkshire, England. Accesso has 9 offices across the world, and serves 1000 venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions. History Accesso was established around 2000, and had entered bankruptcy almost immediately. The company then reemerged in 2007. In 2012, Lo-Q PLC acquired the Lake Mary, Florida-based company, Accesso LLC, for . At the time, Lo-Q focused on developing ride-reservation systems for theme parks, while accesso focused on online and mobile ticket sales software and the management of online ticket stores. The merger was seen as a joining of synergistic capabilities and complementary customer sets. Tom Burnet was the CEO of Lo-Q and retained this role after the merger. At the time of the merger, accesso's CEO and owner was former Disney executive Steve Brown; after the merger, Brown joined the bo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Care
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automatic Call Distributor
An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as Computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre possible." Background A Private Branch Exchange (PBX) is a telephone exchange device that acts as a switchboard to route phone calls within an organisation. This technology developed into Automated Call Distribution systems using computer technology to automa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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